Customer Service Work From Home Agent 🔥
JOIN THE SAVILINX FAMILY AND YOU’LL ENJOY:
- Full time, benefit eligible positions.
- Employee benefits include Medical, Dental, Life, Vision, 401(k) with company match, Pet Insurance and generous paid time off.
- Very competitive wages and additional pay for performance.
- 100% Paid Training.
- Opportunities for advancement and professional development.
- Make every interaction Count
- Act with Respect and Integrity
- Demonstrate Passion for Continuous Improvement
- Be Worthy of Trust from all Stakeholders
- Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
- Resolves customer’s inquiries and concerns in accordance with the client and company policies.
- Provides customer support through email, text, and phone calls.
- Follows strict work instructions and SOPs that may vary.
- Adapts to continual changes to work instructions and procedures as needed.
- Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
- Follows proper escalation procedures for unsolved customer requests.
- Maintains productivity in accordance with support program and company standards.
- Attends and participates in team meetings and required training sessions.
- Provides mentoring to other CSRs as needed.
- Follows all safety, ethics, human resources and security policies and procedures.
- Regular and consistent attendance is an essential function of the job.
- High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.
- Excellent Verbal and Written Communication Skills.
- Attention to Detail.
- Adaptability.
- Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Must be able to draft routine reports and correspondence.
- Must be able to speak effectively before groups of customers or employees of organization.
- Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Experience
Preferred- 1 year(s): Customer Service
Education
Preferred- High School or better