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Coordinator Ii-sales Support 🔥


Responsibilities:


  • Works under the general supervision of Manager, Strategic Sales Support

  • Primary point of contact for sales & sales partners. Objective to enable sales to focus on new revenue opportunities.

  • Build and maintain strong relationships with the sales organization you support

  • Remain current on the company business goals.

  • Ability to manage new, upsell and renewal sales opportunities for primary Windstream products and services

  • Assist Sales order entry and processing (Basic solutions).

  • Verify sales orders for accuracy prior to releasing to downstream Provisioning.

  • Validate and monitor order quality.

  • Responsible for ensuring order revenue is accurately reflected for quota attainment and customer billing purposes.

  • Perform Welcome Calls made to the client to ensure orders are complete and accurate.

  • Coordinate and participate in Project Implementation Meeting with the Customer, equipment vendors, and Technical Design Specialist to gain order configuration detail.

  • Channel advocate for timely resolution and escalation of Enterprise Repair Tickets (ERC)

  • Coordinate with Engineering pre-sales to ensure successful installation (operability with CPE)

  • Timely and accurate responses to all phone and email inquiries

  • Promote, educate and train partners on Windstream Online Partner Portal

  • Reporting as requested by Channel Sales to support new and existing partner customers

  • Partner Data integrity – solicit and ensure all Windstream systems consistent with partner contact information and assignments

  • Respond to MACD, CSR, Credit and billing inquiries as access and authorization allow. If unable to resolves, warm handoff and status from responsible department (disco team, SMB, Finance, etc.)

  • Highly effective interpersonal communication skills

  • Effective analytical and problem-solving skills

  • Ability to meet target goals

  • Ability to work within Windstream’s Sales and Order process and systems

  • Establish relationships with Core Business Units to assist with problem/process resolution

  • Budgetary impacts: Monthly Sales Revenue & Retention

  • Participate in Product Training and System Update Training.


Educational Requirements:


  • High School diploma or GED

  • Associates Degree

  • Bachelor’s degree preferred


Professional Skills/Experience:


  • Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc.

  • Phone and professional interaction skills

  • 2-4 years telecom sales and/or support experience

  • Strong organizational and ability to prioritize tasks and meet deadlines

  • Strong writing and verbal skills


Minimum Requirements:


High School diploma or equivalent and 5+ years’ experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.


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Job Requirements

Minimum Requirements: High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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