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Absence Implementation and Account Management Consultant πŸ”₯


FullscopeRMS helps health plans and insurance carriers grow their businesses with our turn-key solutions for group life & disability, absence management, supplement health and medical stop-loss products.

We are a subsidiary of Sun Life, a leading provider of group insurance benefits in the U.S.. FullscopeRMS also provides group life and disability plans to our clients through the third-party administrator Disability Reinsurance Management Services, Inc., often referred to as DRMS.

Job Description:

The Absence Implementation and Account Management Consultant will manage the implementation process for clients, beginning with receipt of notification of sale and ending with the delivery of accurate customer outputs (communications, reporting, leave administration, system coding and integration, eligibility file uploads, etc). It includes data gathering, benefit verification and negotiation, system edits, customization, risk assessment and approval.

This role will have extensive interaction with external customers (clients, prospects, policyholders, brokers, vendors, and benefit administrators) on a daily basis. During these interactions, the Absence Implementation and Account Management Consultant will handle sensitive customer conversations which require strong communication and negotiation skills.

What you will do:

  • Manage and own the entire implementation process; provide an exceptional customer service experience during this process
  • Participate in finalist presentations as needed
  • Be the customer’s primary contact throughout the implementation to ensure their expectations are met during the transition to Disability RMS
  • Collect, Document, and Share plan, process, customization needs, and product information regularly and clearly throughout the implementation.
  • Proactively identify service and technology requirements unique to the individual customer
  • Facilitate discussions with appropriate subject matter experts as needed
  • Deliver and collect sold case and enrollment materials
  • Code and update internal systems
  • Assist with customization of communications and reporting
  • Provide training to external customers on leave management system and process
  • Gather case characteristics not identified in the sales process, consult with underwriting and other related departments (legal/compliance/claims, etc) to coordinate final approval
  • Track and maintain client specific data throughout the implementation process
  • Provide ongoing customer support and account management
  • Participate in stewardship calls and meetings with the customer
  • Support insurance carrier client in their service of the customer
  • Perform additional duties as assigned

What you will need to succeed:

  • Solid decision making and problem solving skills
  • Ability to develop and maintain effective, professional business relationships with internal and external customers
  • Strong presentation skills
  • Ability to learn and manage system coding and customization
  • Demonstrated ability to work independently
  • Communication/negotiation skills and influencing the customer are critical competencies
  • Ability to manage multiple and competing priorities

Required Education and Skills:

  • College degree preferred, and 5-7 years of experience in the insurance/customer service industry
  • Prior experience in an absence management role strongly preferred
  • Prior experience in an implementation or project manager role is strongly preferred
  • Prior experience in a short term disability role preferred
  • 30% travel required

What is in it for you?

  • Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more
  • Friendly, collaborative and inclusive culture
  • Our agile work environment allows our employees the flexibility to give and feel their best at work

If you are a Colorado resident, the minimum starting salary for this position will be $64,100 annually. Sun Life will consider various factors in determining the actual pay including your skills, qualifications and experience. This position is also eligible for a broad range of competitive benefits including a choice of company-subsidized medical plans, consisting of network-based plans and plans offering the freedom to go to any provider and two company-subsidized dental plans. We also provide company-paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance and Optional Life Insurance that you may purchase for additional coverage. We offer a very generous Paid Family & Medical Leave program, LTD and attractive vacation and sick time. We provide voluntary supplemental health programs such as Accident and Hospital insurance and Critical illness and Cancer insurance. Tax-advantaged accounts include Health Savings Accounts, Health Care and Dependent Care FSA accounts and Commuter Benefit accounts. Our 401(k) plan consists of a company match and employer sponsored contributions.

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Claims - Life & Disability

Posting End Date:

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