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Customer Support Analyst Eg 🔥


Overview: We are seeking a Customer Support Analyst (Accounting) to join our growing team!
About Us Community Brands – leveling the playing field between for-profits and purpose-driven organizations
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Responsibilities & Qualifications:

Position Summary


This position is an opportunity to join a dynamic collaborative team and build on the supportive, fun, and positive culture. If you are a recent accounting graduate or have worked in accounting but want to use your skills and knowledge in a new way, this might be the right opportunity for you. The starting salary for this position is $21.63 hourly.


A Day in the Life

  • Deliver exceptional customer service that inspires trust and confidence by showing empathy, knowledge, and professionalism
  • Assist customers with issues they may have while using MIP Fund Accounting application for nonprofits
  • Independently resolve most low complexity support issues
  • Collaborate with internal experts and escalate as appropriate
  • Document troubleshooting steps recommended for each support incident in a clear, concise, and efficient format
  • Collaborate with customers to appropriately identify additional MIP product & service solutions needed
  • Achieve individual goals while contributing toward departmental goals for quality, issue resolution, productivity, and schedule adherence
  • Communicate effectively and efficiently in a fast-paced team environment
  • Share the voice of the customer through appropriate channels to ensure all parts of the organization benefit and have the actionable information needed to drive business decisions

We are looking for someone who brings

  • Has competence with and knowledge of accounting Required (Recent Accounting graduates or those with previous roles such as: Bookkeeper or General Ledger or Accountant that show understanding of accounting functions and terminology preferred)
  • Has a minimum 2 year direct customer service work experience
  • Has a High School Diploma, required
  • Has passion and enthusiasm for delivering an extraordinary customer experience
  • Can effectively communicate in a clear and concise manner
  • Has prior experience with Microsoft Office (Excel, Word, and Outlook), required
  • Can adhere to assigned schedule for managing cases thru multiple channels
  • Has the ability to work in a logical flow to isolate causes of problems and determine potential solutions
  • Has the confident ability to restate or rephrase questions to verify full comprehension of a problem
  • Has the ability to effectively prioritize and perform multiple tasks
  • Has the ability to quickly connect with people, establish a rapport, express empathy and project confidence
  • Has flexibility of working hours and occasional overtime
  • Has technical support experience
We would consider it a bonus if (not required):
  • Candidate has a degree (especially in accounting)
  • Candidate has prior experience within Microsoft SQL Server Management Studio
  • Candidate can work 2-3 days weekly in the Austin, Texas office
Total Rewards: Why work here?
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose-Driven Culture
  • Work-Life Balance
  • Passionate About Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability
  • Remote Flexibility
Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

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