Customer Support - Tickets/chats - Multi-player Rpg đ„
US/UK mods! Do you enjoy multiplayer online role-playing games? Do you have game ticket support experience? Do you enjoy information-searching and have great attention to detail? Do you love chatting with fellow gamers?
This long-term exciting gaming project can be a good fit for you!
Project Hours (All Times Pacific): 24/7 and weekends are a must
Especially Seeking Availability: 8 pm - 12 am, with at least 4-8 hours over the weekend
Hourly Rate: To be discussed in the interview phase
Commitment: 10 hours per week 90 days (as needed)
What We Are Looking For:
- Professional English proficiency
- Good writing skills
- Ability to Multi-task
- Ticket support experiencing using Zendesk or similar CRM tools
- Gaming project customer support experience
- Experience with using admin tools/databases
- Experience with playing video games
- Has great attention to detail
- Able to follow complex procedures well
- Must be available to work at least 10-15 hours a week (weekends are a must)
- Has PC with Windows 10
- Must be ok with downloading and using VPN
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
- Willingness to install MSQ security software and 2FA app on phone
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad? ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
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