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Customer Support Executive 🔥

We’re looking for someone who is passionate about delivering the best customer service & keeping our platform fraud free.

Chances are, you are well known where you currently work as being the person that their customers love, and that loves their customers. You’re likely working in a support role for some form of an online platform, either currently remotely or with a desire to work remotely and with flexibility.

You will have guided customers through an entire customer service and support journey. That means you will have had the conversations needed to support someone through everything from being interested in a platform, to joining it, and to troubleshooting any difficulties they have, helping them make the most of our service.

You will also be a seasoned champion of listening to customer feedback and turning users who may have had a negative experience into happy and loyal returning customers.

Does helping customers of a loyal, passionate online community sound like a good day at the ‘office’ to you? Do you want to work remotely and flexibly forever (not just because you have to now)? Do you want to join one of the internet’s largest, most passionate communities around classic cars?

About the role

Our Car & Classic support team operate 363 days a year, ensuring all of our users and customers receive excellent service regardless of why they are using our site. Our customer support team manually verify many elements of information found on our platform, whilst acting as representatives of the business to over 5 million visitors we receive each month.

You will:

  • Authorise classified adverts ensuring they are legitimate and not fraudulent

  • Create accounts for our trade customers, and help build and maintain relationships with them

  • Deal with customer enquiries, to help them administer their classified adverts and associated accounts

  • Deal with customer complaints and cases of fraud

  • Handle a large volume of general enquiries from customers

  • Liaising with other teams in regards to the escalation of customer enquiries and technical issues

  • Provide the best customer support by talking directly and honestly with our users both inbound and outbound via several channels

  • Help to further develop & improve the admin system & our processes

  • Any other tasks commensurate with the role

  • Ensure customer success!

About us www.carandclassic.com [1]

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, diversity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high performing culture.

Whilst the team is only 95 people now we expect to double over the next 12-months. We’re looking for a Customer Support Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

What do you get (remuneration & benefits)?

  • Salary: £21,000 💰

  • Stock options 📈

  • All the equipment you need to get the job done 💻

  • Flexible working – work where and when you want in order to get the job done 🌍

  • Access to free counselling, therapy and mental health support via Spill 🤗

  • Professional development allowance 🚄

  • Company paid team retreats 🧘‍♂️

  • Income Protection 🛡

  • Life Cover 👩‍👧‍👦

  • Smart Health 🩺

  • Generous parental leave 👶

  • 33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝

  • Ability to make your mark on a fast-growing start-up 🚀

  1. https://www.carandclassic.com/

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