Remote Bilingual Customer Service Representative 🔥
Schedule: 8 hour shift between the hours of 7am-7pm Mon-Fri Pay: $18.75/hr Location: Must be located within 1 hour of Bloomington, MN - will start as work from home, but may go back into the office in the future.
BILINGUAL Customer Service Representative - Great work/life balance, consistent hours, with an exceptional company!
Description: Benefits Customer Service Representative position with a Multi-National Company that manages benefits for major companies like big players in the Banking Industry.
Schedule: 8 hour shift between the hours of 7am-7pm Mon-Fri
Pay: $18.75/hr
Location: Must be located within 1 hour of Bloomington, MN - will start as work from home, but may go back into the office in the future.
** Apply to this posting or reach out to A-Line Staffing and request to speak with Amy Dunn for immediate consideration **
Job Duties:
- Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in English is a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
Qualifications:
- MUST be Bilingual in Spanish and English
- Stable job history in customer service or recent graduate with an Associates Degree or higher preferred
- MUST be tech savvy and able to operate multiple computer programs at once
- MUST have a quiet and private work environment with no distractions
- High speed internet access preferred
** Apply to this posting or reach out to A-Line Staffing and request to speak with Amy Dunn for immediate consideration **
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