portal resources jobs companies t the hartford customer service representative claims

Customer Service Representative Claims 🔥


Care, Compassion, and Service…. It’s what we do.

Interested? Ask us about our truly diverse and inclusive environment and tremendous community spirit.

As a Customer Service Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 6 weeks of paid training, as well as ongoing coaching and development to ensure your success.

Key Responsibilities:

  • Handle calls daily within a call center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.
  • Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.
  • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
  • Commit to learning and developing, including a better understanding of The Hartford products and business lines, both as an individual and as part of the group.
  • Act as a liaison with other departments to resolve problems.



FOR A GLIMPSE OF WHAT THE JOB IS REALLY LIKE:



Location: Remote Opportunity

Start Date: 01/13/2020

Training Hours: Monday – Friday 8:00 AM - 4:30 PM EST

Post Training Schedule: Monday – Friday 11:30 AM - 8:00 PM EST

Qualifications

  • You’re an energetic self-starter with an entrepreneurial spirit, and a positive attitude.
  • Problem solving and critical thinking skills and have a strong attention to detail.
  • You have exceptional time management skills and are able to effectively multi-task in a fast-paced work environment.
  • Excellent verbal and written communication skills (bilingual – Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
  • Work collaboratively in a team environment and find motivation in helping others.
  • Ability to multi-task; balancing both productivity and overall quality within established and measurable call center metrics.
  • Exceptional computer skills, with a proficiency in Microsoft Office applications.
  • High School Diploma / GED - associate’s degree (preferred).

Additional Information:

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.



Equal Opportunity Employer/ Females/ Minorities/ Veterans/ Disability/ Sexual Orientation/ Gender Identity or Expression/ Religion/ Age

Job Function

: STD Examiners

Primary Location

: United States-Florida-Lake Mary

Schedule

: Full-time

Job Level

: Entry Level

Education Level

: High School Diploma/GED (±11 years)

Job Type

: Standard

Shift

: Day Job

Employee Status

: Regular

Overtime Status

: Non-exempt

Travel

: No

Job Posting

: Dec 9, 2019, 4:26:27 PM Remote Worker Option : Yes

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Customer Service Representative Claims straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.