portal resources jobs companies c creativemornings support coordinator

Support Coordinator 🔥


CreativeMornings is a free breakfast lecture series with volunteer-led chapters in 224 cities and 67 countries around the world. Since 2008, we have provided an accessible (and fun) place for creative communities around the world to meet up, make friends, and get inspired.


Who are we looking for? 

CreativeMornings HQ is looking for a full time Support Coordinator to join our team. The Support Coordinator is a unique opportunity to acquire and share community-building expertise and knowledge for the world’s largest face-to-face creative community.

You will report directly to our Chief Community Officer and have a key role in ensuring that the engine of our global community is running smoothly. The CreativeMornings community team serves the 1000+ global volunteers who generously offer their time to run local CreativeMornings chapters. CreativeMornings volunteers are the heart and soul of our organization and we honor these remarkable humans by providing the resources and support they need to best serve their local creative communities.

We’re looking for someone to be our frontline support to CreativeMornings volunteers around the world. The Support Coordinator will provide answers, suggestions, help debug issues or problem-solve challenges that our chapters face. The Support Coordinator directly supports chapters to manage their operations and functions.

Secondary to the above role but no less important is providing support to our global network of CreativeMornings attendees, virtual guests, newsletter subscribers, website visitors, global users, paying CreativeGuild customers, and any global citizen curious about empowering their own creativity.

We’re looking for someone who is super empathetic, systems-oriented, warm, organized and proactive. Ideally, our Support Coordinator would have experience in a customer support role. While we would love for someone NYC-based to take this role, we will take remote applications (within the USA) into account.


Responsibilities

  • Using support channels like Slack, Facebook, Basecamp, HelpScout and others to respond to inquiries from volunteer hosts and organizers around the world.
  • Communicating with chapters to support ongoing operations, including answering questions, providing guidance and directing to further information within the CreativeMornings universe. This would include supporting chapters to correctly use the CreativeMornings event platform, website and various event and chapter tools.
  • Reviewing our chapters’ use of various platforms such as Youtube, Mailchimp, social media, and event pages to ensure that issues are well documented and queries are responded to.
  • Conducting an ongoing review of chapter operations to ensure consistency with brand guidelines and chapter requirements.
  • Providing tech support to our volunteer hosts and organizers, customers, attendees, newsletter recipients, website users, and more.
  • Maintaining and improving internal databases showing chapter software usage. This would include systems for Flickr, Tumblr, Twitter, Facebook, Mailchimp, Instagram, and other relevant platforms.
  • Monitoring and tracking bugs on the CreativeMornings website and related services. Project managing issues and directing queries to relevant parties internal and external to CreativeMornings.
  • Building resources and guides to capture best practices for our volunteer community and for the internal CreativeMornings community team.
  • Monitoring copyright violations within our content, and resolving issues with rights providers and chapters.
  • Responding to, and resolving privacy issues from community members.
  • Maintaining and improving internal community management systems to track and measure community communications, health, and engagement.
  • Supporting the production of CreativeMornings/NYC events with the CreativeMornings HQ team.
  • Liaising directly with the CreativeMornings community. This could include:
  • Supporting weekly Community Office Hours by hosting, attending, taking notes and contributing thoughtfully.
  • Holding one on one meetings with community members.
  • Facilitating annual and periodic check-ins with community members.
  • Responding to direct messages and other community outreach.

You will have:

  • 2 - 4 years of experience in customer support or related industries.
  • An innate and established ability to take responsibility, meet deadlines, take action, and run with various projects at once.
  • Excellent communication and presentation skills, and an ability to represent CreativeMornings in an authentic, accurate, and genuine manner.
  • Generosity of spirit, empathy, thoughtfulness, and a dedication to contributing effectively to a small team.
  • A passion for bringing people together. You like to gather humans, and you’re a natural community builder.
  • Experience designing and creating informational materials that are clear, effective and thoughtful.
  • An appreciation of data and a desire to use community feedback to continuously improve processes.
  • A real interest in leveling up, learning, and effectively supporting our collaborative and inclusive organizational global culture. Amazing organization skills. (We’re talking 20 on a scale of 1 to 10!) You’ll also be detail-oriented and able to spot the typo from 100 feet.
  • A global mindset. You demonstrate true cultural sensitivity. (Bonus points for fluency in other languages!)
  • Critical thinking and creative problem solving skills.
  • A willingness and ability to get up to speed fast with the tools we use daily to work: Helpscout, Slack, Google Documents, Keynote, Mailchimp, Basecamp, Dropmark, Dropbox, Trello, Siteleaf, etc.
  • A love for events and, ideally, experience producing events.
  • The proper authorization to work in the United States.

What you can expect

  • Fair pay. The salary range for this role is $50,000 - $55,000.
  • Three weeks vacation. Health + dental insurance.
  • A generous amount of summer Fridays.
  • Professional development stipend so you can learn something new.
  • You will also enjoy an immediate community of fascinating people from a variety of creative backgrounds. You’ll have friends, creative instigators, and local tour guides from all over the world.

We believe in diversity

Inclusivity is a core tenet of CreativeMornings. We convene spaces with the guiding principles from our manifesto: “Everyone is welcome” and that carries over to our workspace and hiring process. We are an equal opportunity employer and believe diversity at our company is not only a strength, but a superpower. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome candidates from traditionally underrepresented groups to apply.


How to Apply

We'd love to hear from you if this sounds exciting to you! When you apply, please include:

  • A one page cover letter that includes an answer to the questions: “Why CreativeMornings?” and “Why are you a good fit for this position?”.
  • Your resume.
  • A 30-second video explaining what you would bring to this position.
  • A joke.
  • Confirm that the salary range for this position ($50,000 - $55,000) is within your salary expectations

Deadline to apply: Jun 6, 2022

Let us send you new openings similar to Support Coordinator straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.