portal resources jobs companies p perunhr remote customer service associate

Remote Customer Service Associate 🔥


Who we want:

· You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.

· We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.

· Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic requirements for consideration:

· Resume with application

· High School diploma or GED

· Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).

· Quiet and secure working environment free from background noise and be able to guard client confidential information.

· Familiarity with computers and internet navigation

· Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page

o Ping less than 50 ms

o Download greater than 12.0 Mbps

o Upload greater than 2.0 Mbps

Preferred qualifications:

· Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution

· Strong work tenure with previous roles lasting a year or more

Job Type: Full-time

Schedule:

  • Monday to Friday

Work Location: One location

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The ability to work remotely increases employee happiness by 20 percent.