Remote Customer Service Associate 🔥
Who we want:
· You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.
· We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
· Use your great verbal and written communication skills to provide excellent service to our merchants.
Basic requirements for consideration:
· Resume with application
· High School diploma or GED
· Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
· Quiet and secure working environment free from background noise and be able to guard client confidential information.
· Familiarity with computers and internet navigation
· Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
o Ping less than 50 ms
o Download greater than 12.0 Mbps
o Upload greater than 2.0 Mbps
Preferred qualifications:
· Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
· Strong work tenure with previous roles lasting a year or more
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: One location