Social Media Support Specialist 🔥
We are looking for an enthusiastic Social Media Support Specialist to join our growing Customer Experience team. You’ll interact with our users on a daily basis, solving customer issues through multiple channels while also helping to build an inclusive and open community.
You’ll be based out of our SF office or remote within the U.S.
What you will do:
Provide exceptional customer support and education for our user base across multiple social media platforms, cultivating a community that people feel loyal and passionate about
Be an Advocate for users by helping our Community Manager and Lead identify trends, collecting feedback and requests into actionable insights and improvements to processes, policies and products
Work closely with CX leadership to ideate, test and implement process improvements that enable us to create great experiences for the Oura community
Constantly track trends and customer feedback. Be an expert on all things, Oura.
Build trust through every customer interaction: Creating personalized, empathetic, and meaningful experiences
Requirements
We would love to have you on our team, if you have:
At least 1 year of experience in social media support, community management, or user content moderation
2+ years of experience in customer service preferred
Scheduling flexibility including weekend work
Strong interpersonal skills and ability to build relationships with cross functional stakeholders
Exceptional attention to detail, outstanding time management, communication and organization skills
Handling social media escalations from our customers and their related ticket inquiries in Zendesk
Strong experience working in a community setting, either online or in person, preferred
Ability to remain calm and effective under pressure
BA/BS degree preferred but not required
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits!
What we offer:
Competitive salary and equity
Health, dental, and vision insurance
Wellness benefits
Flexible working hours + work-life balance
An Oura ring of your own
Beautiful workspace in San Francisco by Pier 31
20 days of PTO
Amazing culture of collaborative and passionate coworkers