Customer Service Representative *remote* 🔥
2 + Month Contract
$18/ hr
Day-to-Day Responsibilities of this Position and Description of Project:
This position will be in support of QRS population outreach for care gap closure.
- Responsible for outreach to members to resolve barriers to care, provide education on missing gaps in care, and assist in scheduling appointments.
- Document in member interactions in BSC systems and outreach tracking spreadsheets.
- Follow-up with members if needed and remind members of upcoming appointments.
- Responsible for outreach to providers to secure medical records from services completed for BSC members.
- Send communications via fax and email to provider offices and conduct timely follow-up until providers, hospitals, and vendors have complied.
- Document medical record retrieval activities in systems if applicable and ensure documentation is complete and detailed.
- Respond to and resolves various customer inquiries via telephone and responds to provider, hospital and medical record vendor queries accurately and consistently.
- Coordinates with other departments if required to ensure timely and appropriate responses.
- Engages in provider follow-up to ensure medical records are received within required deadline.
- Expedites and resolves complex issues and escalates medical record retrieval issues as needed.
- May assist in scheduling and coordinating team activities.
Job Type: Contract
Schedule:
- Day shift
Application Question(s):
- Comfortable Starting on 2 Month Contract
Experience:
- Customer service representative: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: One location