portal resources jobs companies c capital staffing solutions customer service representative *remote*

Customer Service Representative *remote* 🔥


2 + Month Contract

$18/ hr

Day-to-Day Responsibilities of this Position and Description of Project:

This position will be in support of QRS population outreach for care gap closure.

  • Responsible for outreach to members to resolve barriers to care, provide education on missing gaps in care, and assist in scheduling appointments.
  • Document in member interactions in BSC systems and outreach tracking spreadsheets.
  • Follow-up with members if needed and remind members of upcoming appointments.
  • Responsible for outreach to providers to secure medical records from services completed for BSC members.
  • Send communications via fax and email to provider offices and conduct timely follow-up until providers, hospitals, and vendors have complied.
  • Document medical record retrieval activities in systems if applicable and ensure documentation is complete and detailed.
  • Respond to and resolves various customer inquiries via telephone and responds to provider, hospital and medical record vendor queries accurately and consistently.
  • Coordinates with other departments if required to ensure timely and appropriate responses.
  • Engages in provider follow-up to ensure medical records are received within required deadline.
  • Expedites and resolves complex issues and escalates medical record retrieval issues as needed.
  • May assist in scheduling and coordinating team activities.

Job Type: Contract

Schedule:

  • Day shift

Application Question(s):

  • Comfortable Starting on 2 Month Contract

Experience:

  • Customer service representative: 1 year (Preferred)
  • Call center: 1 year (Preferred)

Work Location: One location

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