Community Marketing Manager 🔥
Instead of asking our students to bet on us, we bet on them first. This paradigm-shifting model allows us to align the incentives of the school with the incentives of our students – and we all win when our graduates succeed. We’re in this together.
If that sounds exciting to you, let’s talk. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives. To that end, we don’t just accept differences – we celebrate them. BloomTech welcomes a diverse pool of applicants, including those from historically marginalized groups and non-traditional backgrounds who can appreciate the diverse student communities that we serve and are looking to grow into. This includes women, people with disabilities, people of color, formerly incarcerated people, individuals who are lesbian, gay, bisexual, transgender, queer and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
Role Overview: We are looking for a passionate Community Program Manager to lead and launch community programs and initiatives as part of our Marketing team. At BloomTech, learners are at the heart of our business, and we want to continue building programs and tools to help them succeed - both as a current learner and as alumni. You’ll be responsible for the strategy and execution of new community programs, funnels of engagement, and relationship building with learners. You will work closely with peers across Marketing, School, Outcomes, and more.
What You'll Do:
- Own, evolve, and scale community programs and initiatives that align with the overall vision, from defining program KPIs, to interacting daily in the community and everything in between that drives meaningful and measurable value from (and for) the Community
- Develop new programs that motivate and encourage learners and alumni to share their experiences, tips and tricks, and stories with others
- Have a pulse on community sentiment and be able to organize feedback with a data-driven lens
- Engage with our community of learners and alumni to ensure lively and valuable conversations are happening across our chosen platforms and social
- Work closely with school leads, marketing, and outcomes team to ensure we are creating effective communication loops for prioritizing and addressing feedback
- Build trusted relationships with key members of our learner and alumni community through regular interactions, live (online) events, and other activities
- Launch ambassador programs with a requirement and rewards structure
- Define and own KPIs, while regularly reporting on progress and program efficacy and share key insights and learnings with stakeholders
What You'll Have
- 4+ years of experience in online community management or program management in a community or customer-facing function
- Direct experience launching community initiatives (e.g. building online forums, launching partner programs, creating event series, etc.)
- Worked closely with school and outcomes teams to develop process for understanding and addressing community feedback
- Found creative, compelling ways to link community management work to the company’s mission and KPIs
- Strong communication skills and ability to maintain a positive attitude when engaging with an active community
Nice Additions
- B.A./B.S. degree preferred, or equivalent experience
BloomTech is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or an accommodation due to a disability.