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Language Manager, Brazilian Portuguese

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

Language Manager, Brazilian Portuguese Responsibilities:

  • Review WhatsApp UI, Marketing, PR, Support and Legal content translated by vendor linguists for new launches and existing products, and perform regular quality checks
  • Drive the Brazilian Portuguese language strategy to ensure WhatsApp feels local in our Brazilian Portuguese language market
  • Develop and maintain key relationships with vendor linguists and regularly communicate with them to align and calibrate language, style and terminology. Clarify quality expectations and maintain/tweak quality control processes
  • Provide quality assurance for all localized content and apps to ensure consistent messaging and proper functionality
  • Coordinate creation and maintenance of linguistic assets (TMs, glossaries, style guides, reference material)
  • Communicate effectively with localization project managers and other cross-functional teams to align with project requirements and quality standards
  • Proactively provide inputs on UI, UX, and design for products launching in international markets in order to deliver the best possible user experience
  • Identify and fix linguistic and/or cultural issues before launch
  • Drive initiatives in key strategic areas related to language quality, internationalization, data, tools, and process optimization
  • Remain curious about the WhatsApp usage and style that works best in the target market. Remain confident that you have the network and research ability to satisfy this curiosity

Minimum Qualifications:

  • Experience using WhatsApp and experience with other messaging and social media mobile applications with knowledge in technology that helps bringing the world closer
  • 3+ years of experience in software localization or translation/review for high tech companies
  • Fluency in native language of expertise
  • BA/BS or equivalent 4+ years university degree. Translation, Linguistics, or similar field of study
  • Experience performing high quality translations and localization for software or web applications
  • Experience to successfully convey our message on a local level, especially as it pertains to language nuances
  • Experience in explaining linguistic challenges, cultural questions, and concepts to stakeholders
  • Experience working under pressure. Prioritizing and managing multiple projects simultaneously in the face of ambiguity and aggressive deadlines
  • Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow

Preferred Qualifications:

  • M.A. in Translation, Linguistics, or similar field of study
  • 5+ years of relevant experience in software localization, QA testing, linguistic QA
  • Demonstrated knowledge of internationalization and localization standards and best practices

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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