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Part-time Customer Service Representative 🔥

For over twenty-five years, AdvaCare Systems has been a leading provider of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the Midwest. Our mission is to be the premier, outcome-driven DME provider in the Midwest. We will achieve this mission by providing the best products and services, through a dedicated staff of knowledgeable, caring individuals who understand the emotional impact of care, and are committed to providing end-of-life quality.

Job Description

The Customer Service Representative is a call center position responsible for being the first point of contact for all of AdvaCare’s internal and external customers.

Job Duties

  • Answer phones in a friendly, professional, customer-centric manner.
  • Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
  • Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
  • Point of primary contact for all customer service related issues.
  • Create and maintain files for all hospice home patients.
Job Requirements

  • Remote work
  • Empathy, passion, and enthusiasm for helping those in need.
  • Strong attention to detail and ability to multitask across multiple web-based order entry platforms
  • Strong written and verbal communication skills
  • Ability to compose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
  • Strong computer/systems skills (Microsoft Office Suite, etc)
  • Access to home office set up including the following:
  • Reliable internet connection
  • Confirmed speed test results to ensure connection meets job requirements
  • Internet speed ratio 10/2 or higher, broadband or better
  • Latency 20ms or less (can be discussed during pre-screening)
  • Reliable PC/laptop with the following system specs:
  • Operating system Windows 10 or greater (Chromebooks, tablets, or Mac based products are not compatible)
  • At least 4 GB RAM, 5 GB free space
  • Microphone and speakers or free USB port to connect headset
Further Information

  • Must be able to start on June 25, 2022
  • Must be able to work Saturdays and Sundays from 12:30pm-9:00pm CT
  • Training for this position will be conducted remotely and will require the applicant to acquire job proficiency via video chat, online tutorials and knowledge checks.
  • Must be available for a 7 week training held on Saturdays and Sundays from 10:30am-9:00pm CT.
  • All applicants must pass a national criminal background check in order to be considered for the position.
Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical

AdvaCare Systems is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, gender identification, sexual orientation, or national origin.

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