Lead Configuration Manager/release Manager
Overview:
Paradyme Management is a rapidly growing government technology leader that puts service first, for its customers, its team and the communities it supports. Paradyme harnesses DevSecOps and Agile development processes to deliver exceptional results for digital transformations. With headquarters office in Tysons Corner, VA, Paradyme’s award-winning culture sets it apart through its team’s deep commitment to service and collaboration with its customers, each other and the community. Learn more at www.paradymemanagement.com.
Responsibilities:
Responsibilities:
We are looking for a Lead Configuration Manager/Release Manager with the ability and authority to ensure daily end-to-end delivery of Configuration and Release Management capability. Specific responsibilities include, but are not limited to:
- Facilitate communication and engage the client, customer, and IT management to encourage configuration management efforts and value proposition
- Ensure consistent execution of the process across all customers
- Establish and communicate the goals and objectives of Configuration Management in alignment with the client’s need
- Educate and Mentor the organization on Configuration Management and Release Management services, concepts, policies and procedures
- Ensure resources are dedicated to support the day-to-day delivery of Configuration and Release Management
- Manage the day-to-day activities of the process, including establishing priorities and work assignments
- Track compliance to SLAs, policies and procedures and resolve/escalate any compliance issues
- Review and approve all changes to the CM infrastructure, where applicable
- Review and approve significant infrastructure changes to ensure impacts to configuration management data are properly addressed
- Provide support to project teams in configuring and baselining project items
- Prepare configuration and release documentations and maintain configuration management database
- Review and recommend improvements to existing configuration and release management processes
- Develop security guidelines to avoid unauthorized damage or usage of project items
- Assist in management, maintenance, and automating of the configuration management tools
Qualifications:
Education and Experience:- 8+ years of IT requirements managements, configuration and release management, change management or systems analysis or development experience
- 4 years team lead or equivalent experience in IT Configuration Management (CM) and Release Management (RM), metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience required
- CM certification from a Nationally recognized organization (e.g., NDIA, CMII, CMPIC)
OR
- A bachelor’s degree in Computer Science or a related field.
- 4+ years of IT requirements managements, configuration and release management, change management or systems analysis or development experience
- 4 years team lead or equivalent experience in IT Configuration and Release Management, metrics and reporting, ITSM process management, or other relevant experience required
- CM certification from a Nationally recognized organization (e.g., NDIA, CMII, CMPIC)
- Experience developing presentations and briefing to senior management
- Demonstrated experience leading cross-functional change control boards that included recording CCB approved changes, coordinating, scheduling, and facilitating meetings, creating agendas and meeting minutes
- 7+ years of experience in configuration, release and change management principles
- Advanced experience using Microsoft suite included but not limited to Excel, PowerPoint, Word, Project.
- Ability to lead an IT team in IT Release/Configuration Management, documentation, metrics, reporting and ITSM process management.
- Advanced knowledge of Cloud Platforms AWS and AZURE
- Advanced knowledge of Linux/Unix commands
- Advanced knowledge of Continuous Delivery and Continuous Integration tools and processes. Including but not limited to GitHub, Nexus, Jira, Serena Business Manager (SBM), Jenkins, and Octopus.
- Advanced experience in supporting the inclusion of Dev/Sec/Ops open-source tools in all CM phases.
- Advanced experience creating and maintaining the baseline for efforts using Agile and DevSecOps methodologies for on premise and cloud-based applications.
- Advanced experience using configuration management database (CMDB) to create and maintain configuration items (CI) such as: onboarding new hardware/software technologies accurately and confirm that items are correctly documented
Physical Requirements: These are the essential physical requirements needed to successfully perform the job.
- Sedentary work.
- Lifting up to 10 pounds unassisted.
- May require standing or walking up to 2-hours per day.
- Requires sitting up to 8-hours per day.
- May require frequent bending, reaching, squatting, pushing, and pulling.
- Fine repetitive motor skills with your hands, wrists, and fingers in coordination with your eyes.
- Hearing: Adequate to perform job duties in person, over video, and over the telephone.
- Speaking: Able to communicate clearly in person, over video, and over the telephone.