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Customer Support Agent 🔥

Gingr (https://www.gingrapp.com/), part of Togetherwork, is a rapidly growing software company that allows pet daycare, kennel, and grooming business owners to manage their business more efficiently and effectively. Our integrated payments platform allows pet-care businesses to collect payments online, reduce transaction times, and save time and money by eliminating the need to reconcile.

We are looking for an Customer Support Agent to join our team. Our team is a “roll up your sleeves and get the job done” type of group. From the start, our mission has been to creatively solve problems and invent solutions for the pet care industry. This is what has driven the development of our product and formed our support and sales ethos. We thrive on our ability to work collaboratively throughout the company in order to achieve our goals.

Who you are:

  • A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
  • The right individual will be comfortable answering both process (how-do-I?) and business (how-should-I?) inquiries and requests.
  • Their role is to ensure that the customer is successful using our product and that they have a great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
  • Responding to client questions and issues including bugs, feature requests, and business processes through email, chat, and phone.
  • Working directly with clients, as well as, Development and Quality Assurance teams to identify, triage, and resolve system issues.
  • Documenting frequently asked questions and preparing knowledge-based content.
  • Documenting requirements and user stories for production issues and feature requests.
  • Outstanding written and verbal communication skills
  • Strong multitasking and organization skills
  • Proven proficiency in troubleshooting and setting priorities
  • Bachelor’s Degree
  • Experience with customer support teams and processes
  • Experience in the Pet Care industry
  • An understanding of Software Development Life Cycle
  • Experience with issue ticketing systems such as Jira and Zendesk
  • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • Basic Life -
  • 401(k) option with 100% company match
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 9 company paid holidays
  • 6 weeks paid parental leave
  • Weekend availability

Work Location: Remote

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