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Customer Support Manager


Customer Support Manager

WHO WE ARE: Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and innovative ways - Restaurant management made simple.
WHAT DO WE SEEK:
  • We are looking for candidates who will bring a positive and professional attitude and a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs, and who have the ambition to become a leader on their team.
  • Natural problem solvers who take initiative and who have the ambition to become a leader at our company.
  • We need your passion expertise to help us build the eatOS brand.
  • As the future of food technology; we seek talented self-starters from any field. No matter who you are and what you have worked on in the past, eatOS welcomes you.
  • We need your passion and sales expertise to help us build a strong sales team and the eatOS brand.
  • We have built a fun workplace culture with a strong team that comes together to bring 100% of what they do.

As a Customer Support Manager, you will use a consultative approach to...
KEY RESPONSIBILITIES:
  • The Customer Support Manager’s role is to ensure the business’ customers receive outstanding support and all their needs are met. The Customer Support Manager oversees the customer support department’s day-to-day functions. This role will supervise Customer Support Agents and report to the Sales manager.
  • Establish Customer Support Practices
  • Review applications, conduct interviews and provide on the job training or mentoring to new employees
  • Hire and Train Customer Service Representative team
  • Analyze the support team to ensure all personnel are following the best practices established by the Customer Support Manager.
  • Provide consultation and solutions to poor performing team members
  • Defuse and resolve Customer Support situations

REQUIREMENTS:
  • Previous documented SaaS Experience
  • Point of Sale, SaaS, hospitality, restaurant software, and hardware salespeople with prior experience of sales in the space.
  • Prior experience managing a team of at least 2-5 people
  • Basic proficiency in all common office technology and general computer savvy-ness.
  • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
  • Ability to communicate and maintain confidentiality with high-profile personalities in a professional manner.
  • Effective writing and communication skills.
  • Ability to take initiative and manage multiple tasks and projects.
  • Excellent interpersonal and organizational skills
  • A track record of closing deals.
  • Self-motivated, creative, and flexible with the ability to perform well under pressure.
  • Ability to work in a fast-paced, entrepreneurial environment.
  • Strong communication and presentation skills.
  • Ability to take initiative and manage multiple tasks and projects.

A PLUS IF YOU HAVE:
  • Experience in the SaaS, restaurant, hospitality, and food service industry.
  • Knowledge of restaurant operations is a plus.
  • Start-up experience (we love entrepreneurs!).
  • Experience in working virtually and with a virtual team.

WORKING ENVIRONMENT:
  • Medical, Dental, and Vision Insurance Contribution.
  • Competitive Salary and the chance to be a part of something big.
  • This is a work from office opportunity. Candidates must live local to the territory or be willing to relocate.



About eatOS POS Inc.:

At eatOS, we have built a cloud-based technology solution exclusively for restaurants. Our team's collective experience in the restaurant industry helps us understand the complexity of running restaurants, which has allowed us to build a customizable solution to help restaurants react and adapt to the industry's needs. We offer a cloud-based platform that works across iOS & Android, adding flexibility for restaurants. Our restaurant management solutions provide the ability to simplify operation for restaurants of all sizes and our approach to guest engagement improves the guest experience by reducing friction. Our technology gives restaurants the ability to engage with the community in new and innovative ways.

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