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Customer Service Consultant 🔥

We’re searching for those who can engage with our customers and think critically to help the customer find the right products,track down orders and get creative with solutions.

What You’ll Do:
Engage directly with customers through multiple channels (inbound phone calls, chats, email),

Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution.

Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

Operate with a willingness to learn. We give feedback, we get feedback, and operate in a culture of being open-minded to grow.

What You’ll Need:
2 years of customer service experience

Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment

Ability to multi-task

Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers

Ability to adapt to change with the business needs of the company

High school diploma or equivalent

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