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Client Support Analyst 🔥


We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


PURPOSE AND OBJECTIVES


SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. SAP Concur services adapt to employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 50,000 clients representing more than 40 million users in over 150 countries.

Reporting Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as SAP Concur Travel & Expense and SAP Concur Invoice. Discover SAP Concur Intelligence, watch the video.


ABOUT THE ROLE

The Analytics Support team is an organization within SAP Concur that provides expert assistance to customers’ reporting requirements and troubleshooting services and further advice to customers who use SAP Concur applications such as Travel & Expense and Invoice.


EXPECTATIONS AND TASKS

  • Specialize on reporting related issues submitted by external clients.
  • Read, understand, and troubleshoot customized reports created in the Concur Reporting Tools.
  • Recommend best practice reports for specific client profiles, industries, or use cases.
  • Effectively manage client expectations and communication.
  • Collaborate across teams to provide the best customer experience.
  • Ability to manage multiple tasks and prioritize


REQUIREMENTS AND QUALIFICATIONS

  • Bachelor’s or Associates degree in a technical field (completed or in course) or relevant experience.
  • Knowledge in IT related areas, including BI solutions.
  • Good verbal and written communication skills in English
  • Familiarity with customer service and support for software or other IT products.
  • Analysis and troubleshooting skills.
  • System testing and product evaluation skills.
  • Be a team player that is both eager to learn and to teach others.
  • Ability to adapt to changing working conditions and assignments.


PREFERRED QUALIFICATIONS

  • Database, SQL, and IBM Cognos skills
  • Functional knowledge of SAP Concur Solutions.
  • MS Office knowledge


#LI-Remote

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337904 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA #LI-Hybrid

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