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Associate Product Support Specialist


Associate Product Support Specialist
Vienna, VA (Remote)
Who We Are:
Frontpoint is a rapidly growing innovative technology and service company that focuses on keeping families safe. With our high growth comes responsibility to do things not just fast, but safe and smart. We envision a better way, a better product, a better solution for your safety, and that starts with YOU. If you have a desire to work collaboratively to bring forward solutions and deliver results in a culture defined by our ability to make an impact and keep families safe—YOU belong at Frontpoint!
Who You Are:
Are you searching for a position where you can put your customer service and people skills to the test? If so, you might be a perfect fit for the Associate Product Support Specialist role with us here at FrontPoint Security. This job has it all: huge growth opportunity, an upbeat, high-energy work environment and lots of diverse interpersonal interaction. If you are the type of person who feels a sense of accomplishment when you give your customer 100%, especially while doing it at the comfort of your own home, this role might be right for you.
What is Required of You:
Just as if you were sitting in a traditional call center environment, the main responsibility is to answer back-to-back calls and customer service inquiries during your shift, assisting customers and resolving issues.

  • Assist new customers with setting up Frontpoint security equipment in their home or business
  • Perform system configuration, account activation and customer orientation, utilizing Frontpoint vendor websites
  • Guide customers through integration of video cameras with their home broadband network
  • Provide phone assistance and answers to customers’ questions
  • Email product information guides and insurance certificates
  • Process additional equipment orders and replacement of defective equipment
  • Document all customer interactions in database
  • Jump in as needed to enhance team effectiveness and customer satisfaction
  • Excellent organizational and administrative skills, Strong ability to multi - task, Positive and professional attitude
  • Home office that meets minimum qualifications (specific computer requirements, internet, telephone line and headset). More details will be provided as you go through our application process
  • Legally authorized to work in the United States
  • Must be computer literate with Microsoft Office skills, preferred
  • Passionate about helping customers
  • New Hampshire
  • Delaware
  • Florida
  • Montana
  • California
  • Oregon
  • Internet speed – download speed 3.0 MB; upload speed 1.5MB
  • Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
  • DSL or broadband required – WIFI, WiMAX, satellite, dial-up, and/or hot spots are NOT allowed
  • Home router with wired link to PC
  • Are you a self-motivated person who enjoys problem-solving?
  • Are you ready for a change in your professional life?
  • Are you ready to enjoy the benefits of working from home?
  • Are you looking for a new career opportunity?
  • Are you committed to providing exceptional customer service?
  • Do you have a noise and distraction-free work environment?
  • Do you live in one of our hiring states?
  • Do you have DSL or cable modem internet?
  • Company Equipment Shipped Directly to Your Home
  • Paid, Professional Training, From the Comfort of Your Home
  • Hourly Rate Plus Commission Opportunities and Incentives
  • Medical, Dental, Vision, Life w/Medical and Dependent Care Flexible Spending Accounts
  • Paid Time Off including certain Holidays
  • 401K Match, Pre-taxed Commuter Benefits, and Student Loan Refinancing Options
  • Wide Range of Retail Discounts, Discounted Gym Memberships and Subsidized Nutrition/Wellness Programs, Casual Dress Environment, Company Events, and more.

We are an Equal Opportunity Employer
Top Technology. Top Protection. Top Satisfaction

Job Type: Full-time

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