It Support Sales & Support Engineer - Tier 2/3 🔥
We pride ourselves in our high quality work and world class customer service.
Maintenance and end user support are part of the daily work list.
You will primarily work out of your home with routine onsite visits to your assigned clients.
Your job is to be the best IT guy your clients have ever worked with.
At the same time, we strive to have a great work and life balance.
If we work together, we can accomplish anything! ===REQUIRED SKILLS OR EXPERIENCE=== - 3-5 years of related work experience.
== ABOUT US ===
EasyITGuys is a quickly growing, all-encompassing IT solutions company that is located in Downtown St. Croix Falls Wisconsin. We consider ourselves a versatile IT service provider. We offer a wide variety of support options (Onsite, Instore, Remote, Phone) to our residential and commercial clients. We also offer web design, web hosting, phone repair, and a variety of other technology services. We've been in business for 10+ years and have established ourselves as the "go-to" IT Company in our area. We pride ourselves in our high quality work and world class customer service. Our clients are the center of our business.
Please checkout our Facebook and our website for details about our company. See why we are rated 4.8+ on both Facebook and Google! We expect the best and deliver excellence.
Please checkout our Facebook and our website for details about our company.
Page -> https://www.facebook.com/EasyITGuys
Photos -> https://www.facebook.com/EasyITGuys/photos/
Videos -> https://www.facebook.com/EasyITGuys/videos/
Reviews -> https://www.facebook.com/EasyITGuys/reviews/
When: Monday-Friday, 8AM to 4:30PM or 9AM - 5:30PM (depends on our current staff and needs)
Where: Level 2/3 Business Support Team
What: You will support and offer cutting edge technologies to small to medium sized businesses. You will help engineer automation, group policies, and and server environments. Maintenance and end user support are part of the daily work list. You will primarily work out of your home with routine onsite visits to your assigned clients. You are a master at your craft and other departments will reach out to you for advice. Your job is to be the best IT guy your clients have ever worked with. We will help you accomplish this goal through documentation and the best tools in the industry. At the same time, we strive to have a great work and life balance. If we work together, we can accomplish anything!
===REQUIRED SKILLS OR EXPERIENCE===
- 3-5 years of related work experience.
- Active Directory and Group Policy experience
- HyperV and ESXI
- Proficient with Windows Operating Systems, Microsoft Office, Windows Server and VPN Configuration
- Ability to troubleshoot software issues
- Office 365 proficient
- Excellent communications skills and the ability to instruct non-technical users
- Willingness to work as part of a team to deliver quality service to our clients
- Time management and task prioritization skills
- Experience performing onsite services and projects
===BONUS POINTS - PREFERRED SKILLS===
- Cisco/Datto switches and SonicWall/Watchguard Firewalls
- 60+ WPM
- Powershell and command line (scripting)
- Platform experience in: Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT Glue
- ITIL best practices followed
- AS/BS Degree
- Prior MSP experience
- Prior Sales experience
===WHAT YOU CAN EXPECT===
- Based on qualifications and experience
- Experience Experience and more experience (did we say experience?)
- Room for promotion (Different support teams and positions)
- Small Business Experience (your opinion is heard and valued)
- Paid Time Off (Vacation/Sick Time/Personal Time)
- Paid Holidays (7 per year)
- 401K Plan (3% matching)
- Exciting and fast paced work environment
- Company Incentives and Perk programs
We're located at 344 North Washington Street in downtown Saint Croix Falls, WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M, and Saturdays from 10AM to 2PM