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Social Media Moderator - Facebook 🔥


Must be over the age of 18 with an internet connection

  • 1 year of social media experience
  • 1 year of customer support experience
  • Strong passion for social media and demonstrated knowledge of current trends
  • Prior experience in a remote-work role
  • Support communication and engagement efforts with our followers/customers and drive the brand voice across key social media channels (IG, TikTok, Facebook, YouTube, etc.): we aim to engage, educate, and empower
  • Actively engage and motivate customers to engage in the communities through discussions, user-generated content, product testimonials, etc
  • Gain deep knowledge of our brand, mission, and products to personify our brand across social media
  • Work cross-functionally with various teams including Customer Experience, Digital Marketing, and Operations on managing customer inquiries
  • Identify and escalate broader issues/trends/spikes in volume related to a given topic as well as any potential sensitive issues for the brand: Summarize situations and deliver possible solutions for the cross-functional team to weigh in on We’re
  • Flexible schedule
  • Monday to Friday
  • Bonus pay
  • Tips
  • Marketing: 1 year (Preferred)

Work Location: Remote