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Health & Wellness, Contact Center Specialist - Remote 🔥


The Care Coordinator serves as a responsible and driven liaison between patients seeking MeMD services and our Medical Provider Network conducting online and telephonic medical consultations.

The Care Coordinator is the first interaction that a patient has with MeMD and they set the tone for the patient’s telemedicine experience. This individual will be the primary point of contact; responsible for responding to patient inquiries, communicating with pharmacies, and facilitating patient/provider connections.

  • Manage the Patient Virtual Waiting room and coordinate with Provider schedules
  • Triage patients appropriate for telemedicine
  • Contact and manage interactions with Patients, Medical Providers, and Pharmacies
  • Respond to Patient inquiries via an online chat feature, email, and phone
  • Help facilitate a seamless patient-to-provider interaction

The candidate should have:

  • Multi-task efficiently
  • Experience in the medical field
  • Communicate effectively and diplomatically with patients, clients, vendors, and internal personnel both orally and in writing
  • Strong computer literacy
  • Software Knowledge: Windows, MS Office (Word, Excel), Adobe PDF, Google Suite
  • Detail-oriented

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: Remote

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