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Junior Cloud Operations Engineer 🔥


Do you love technology? Do you want to be part of a company that is changing the way field service companies, large and small, are using cloud technology to deliver better, faster, cheaper service to their customers? Do you feel yourself driven to utilize the latest and greatest tools to automate and optimize your work? Then this position may be for you! We are looking for a Junior Cloud Operations Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions.
You'll play a key role on our Technology Operations team - specifically, you.
Do you love technology?  Do you want to be part of a company that is changing the way field service companies, large and small, are using cloud technology to deliver better, faster, cheaper service to their customers?  Do you feel yourself driven to utilize the latest and greatest tools to automate and optimize your work?  Then this position may be for you! We are looking for a Junior Cloud Operations Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions. You’ll play a key role on our Technology Operations team -- specifically, you'll share / lead in the following responsibilities:

WHAT YOU'LL DO:

  • Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
  • Troubleshoot and resolve production issues
  • Execute production change requests related to networking, database, identity and access management, and other infrastructure configurations
  • Monitor, identify and report infrastructure and application performance and scaling issues
  • Continuously improve operational processes, including monitoring, alerts and maintenance activities to improve system and application uptime
  • Manage cloud infrastructure to maintain operational stability and security, including planned hardware and VM maintenance, patching, software upgrades, etc.
  • Manage a queue of operational, application and support requests (customer onboarding/offboarding, license management, access requests and system administration)
  • Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx

WHAT YOU'LL NEED:

  • 1-3 years managing a network or platform of more than 100 machines, ideally in a SaaS model
  • Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
  • Experience organizing and independently managing technology solutions. Plus, if those solutions leverage cloud technologies
  • A desire to continually evaluate, learn and adopt new technologies
  • Scripting in one or more languages, such as PowerShell or Python is a plus
  • Experience with monitoring solutions, such as: AWS CloudWatch, Elastic Stack, Zabbix, NewRelic, Nagios, Ganglia, splunk, graylog2, logstash, etc.
  • Plus, if you've built or enhanced monitoring reports or dashboards using tools like Kibana or Grafana
  • You should also have a Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems
A FEW WORDS FROM THE HIRING MANAGER:"We are looking for a Junior Cloud Operations Engineer who is passionate about operating cloud-based solutions to deliver the performance and reliability our customers expect from WorkWave.  The right candidate will relentlessly focus on quality and continuous improvements to our systems to maintain the best possible experience for our customers."
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.  • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match• WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.   RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company matchAND BEYOND...• Tuition reimbursement• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• 24/7 access to virtual medical care with Teladoc• Floating time off for holidays and/or your birthday• Quarterly awards based on peer nominations• Regional discounts and perks• Opportunities to participate in charitable events and give back to the community  GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year  JOIN OUR WINNING TEAM! • 9 Time winner of Best Place to Work in New Jersey by NJBiz !• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

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