portal resources jobs companies s sivantos inc. customer care specialist - 100% remote

Customer Care Specialist - 100% Remote 🔥

Essential Responsibilities

  • Answers incoming calls in a professional manner
  • Enters orders as required in Widex Pro and S2k.
  • Investigate and troubleshoot customer issues as needed
  • Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability
  • Logs customer activity and calls in Sales Force CRM system
  • Works to resolve action orders
  • Handles complaints in the Sales Force CRM case system, works to resolve cases and close loop with the customer
  • Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.
  • Potential to work from home if necessary due to weather
  • Adheres to work schedule and attendance policy
  • Attend training sessions when required during work hours, occasional weekend training workshops

Knowledge and Skills Required

  • High School Diploma required; two-year degree preferred
  • Experience in high volume call center
  • Strong PC skills, Microsoft Office, specifically MS Word, Excel, and Outlook
  • Strong written and verbal communication skills
  • Previous CRM experience preferred
  • Strong problem-solving skills
  • Ability to work both in a team and independently

Pay: 18/hr

Shift: 11:30am - 8:00pm EST (8:30am - 5:00pm PST)

Job Type: Full-time

Pay: $18.00 per hour


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)

Work Location: Remote

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Sivantos Inc.