Customer Care Specialist - 100% Remote 🔥
Essential Responsibilities
- Answers incoming calls in a professional manner
- Enters orders as required in Widex Pro and S2k.
- Investigate and troubleshoot customer issues as needed
- Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability
- Logs customer activity and calls in Sales Force CRM system
- Works to resolve action orders
- Handles complaints in the Sales Force CRM case system, works to resolve cases and close loop with the customer
- Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.
- Potential to work from home if necessary due to weather
- Adheres to work schedule and attendance policy
- Attend training sessions when required during work hours, occasional weekend training workshops
Knowledge and Skills Required
- High School Diploma required; two-year degree preferred
- Experience in high volume call center
- Strong PC skills, Microsoft Office, specifically MS Word, Excel, and Outlook
- Strong written and verbal communication skills
- Previous CRM experience preferred
- Strong problem-solving skills
- Ability to work both in a team and independently
Pay: 18/hr
Shift: 11:30am - 8:00pm EST (8:30am - 5:00pm PST)
Job Type: Full-time
Pay: $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
