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Bilingual Client Services Coordinator 🔥



Job Title: Bilingual Client Services Coordinator       Reports To: Client Services Manager

Labor Status: Union                                                 Approved By/Date: Senior Director of

Starting Pay: $18.00/hour                                         Programs, 11/29/2021

Labor Status: Union                                                 Approved By/Date: Senior Director of

Starting Pay: $18.00/hour                                         Programs, 11/29/2021

 Community Servings is a non-profit food and nutrition program focused on the nutritional needs of underserved populations across the state. Over the past 32 years, we have delivered over 10 million free, scratch-made meals to individuals experiencing chronic and critical illnesses in the context of medical nutrition therapy.

The Bilingual Client Services Coordinator (Fluent in Spanish, Portuguese or Haitian Creole preferred)is part of a growing team who is responsible for processing intakes for both traditional and contract clients including, but not limited to, monitoring client records, maintaining the client database, daily communication with delivery team and working with other departments to ensure that client meal issues or concerns are addressed in a timely manner.

 Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

 Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities:

  •  Completes all client and referral inquiries and responds daily to all client phone calls
  • Processes all incoming paperwork for client intakes and maintains the client database daily
  • Develops and maintains relationships with referral agencies and community organizations
  • Assists in the coordination of client recertification process which includes client memos, phone calls and collection of updated client paperwork

·       Maintains effective communication between the Nutrition, Kitchen and Delivery teams.

·       Other duties may be assigned.

Qualifications/Experience:

  •  Excellent customer service skills
  • Bilingual: Fluent in Spanish, Portuguese, Haitian or Cape Verdean Creole preferred
  • Demonstrated telephone, verbal, and written skills
  • Must have excellent organizational skills and the ability to multi-task
  • Proficiency in Microsoft Office
  • Experience using Salesforce software a plus
  • Proof of completed Covid-19 and booster vaccination status

Education:

 ·       High school diploma and 2 years of experience in direct customer service

 Benefits:

We offer a complete benefits program including:

-       Medical Insurance

-       Life-, Short- and Long-Term Disability Insurance

-       Paid Vacation, Holidays, Sick Time, and Personal Time off

-       Flexible Spending account (Medical and Daycare)

-       Tuition reimbursement 

-       403(b) Retirement Plan

-       Free Dental Insurance 

-       Free daily community lunch

-       Free parking 

-       Free mindful breathing and Yoga classes

Physical Demands and Special Work Conditions:

 The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely sitting for long periods of time.

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