Software Technical Support Specialist
Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more! Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts and STD/LTD.
We are hiring an experienced Software Technical Support Specialist to provide exemplary customer service and software application support to customers with a wide variety of technical aptitude. A positive attitude and well-grounded sense of humor are a must in this fast-paced, high pressure environment.
What We're Looking For
- A passion for customer service
- Strong verbal and written communication skills
- Excellent phone skills
- Sense of logic and creative problem solving abilities
- Detail-oriented, well-organized work style
- Experience in a fast-paced, sometimes high-pressure environment
- Knowledge of CRM systems and customer ticketing processes
- A sense of humor
- Take customer support calls
- Creation and resolution of Support tickets via phone, email and click to chat
- Expanding knowledge of our products and general technical abilities through training and practical experience
- Respond in a timely fashion to all customer inquiries
- Assist in expanding existing knowledge base by creating internal and customer facing articles and blogs
- Provide the best possible customer service to all customers in every situation
Qualifications
- Microsoft SQL Server knowledge
- Windows Operating System experience, both Server and Client
- Experience installing and upgrading software
- Understanding of Network Environments
- Application Support experience
- Experience with virtual environments (VMWare ESX)
- Experience with remote access tools (WebEx and LogMeIn)
- Apple iOS familiarity
- Basic knowledge of IIS
- Familiarity with Crystal Reports 11.x