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Remote Customer Service Advisor đŸ”„


About The RoleWe have an excellent Hybrid Work From Home / Work From Office opportunity available for a motivated Customer Advisor to join our team at the BMW MINI Contact Centre. With over 12 months experience in leading a remote team; support, incentives, and fun still remains a key aspect of the working day. This role is perfect for anyone who will benefit from being at home and still likes the buzz of coming into the office and being part of an active team. We have opportunities on both our Inbound Service Team and Outbound Retention Team.Outbound Retention TeamYour primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.Outbound Retention TeamYour primary responsibility will be to answer incoming service enquiries from our new and existing customers, providing the best level of service and ensuring you are securing the appointment for the business.About YouYou will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.You will be a natural at creating special customer experiences over the phone.You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am – 6pm Monday to Friday with a requirement to homework on Saturday’s on a rota basis.You will be required to work from the office during the initial training program at our Leicester office based on the Meridian Business Park, Enderby.Homeworking will be part of a structured rota, 1 week at the office with 2 weeks at home.Why Sytner?Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:Additional HolidayIndustry-leading Maternity, Paternity and Adoption PayBespoke Flexible Working SolutionsEnhanced Long Service AwardsDiscounted Car SchemesHigh Street DiscountsAt Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey Show more Show less

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The ability to work remotely increases employee happiness by 20 percent.