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Instructional Designer


The job in short

Do you want to produce awesome guided online courses that are followed by an international community? Do you want to be part of the team enabling our global community to create innovative digital banking software? As a learning designer at Backbase, you contribute to our overall success by facilitating, creating learning content yourself and working with Subject Matter Experts to deliver our core curricula in a fun, creative and visually exciting way.

A day in your life

After a morning cup of tea or coffee, you connect with the Instructional Design team for the morning huddle, to briefly catch up, discuss priorities for the day, ask for help where you need it and offer your advice to other members of the team.

After that you team up with a senior member of our Training Team or a Subject Matter Expert from another department to brainstorm about the new technical course you will design and develop together, ready to pilot with our new hires next month, and ship to our customers after a round of feedback the following month. You bring instructional design expertise, a flair for presentation, didactic knowledge, and an ability to structure deep technical content into a story that meets your learner’s needs and links seamlessly to the overall curriculum. You advise and support your Subject Matter Expert along the way, and make it easy as well as fun for them to write about what they love. Together you define the structure, you give them a clear starting point, agree on the next steps, and set deadlines together ensuring that roadblocks are identified and dealt with and great quality content gets delivered on time!

After lunch, you check in with other Subject Matter Experts you’re working with, and advise them on, the best way to structure an exercise, advise on the best way to tackle a complex topic or get them started on creating a video for their course. You open your inbox and see Chapter 1 of a new learning is ready for ID review, and spend a little time with it, sharing hints and tips with the Subject Matter Expert. You focus on building a story, structure, and flow to keep the learner at the heart of the content and make learning intuitive and fun.

You then throw on your headphones and turn on “work mode”. You make a start on creating content for your new course and spice it up with some fun and interactive elements. Since you are a tech geek yourself, you feel comfortable with contributing to curricula, whether that’s from a functional or more technical perspective...

You are a self-starter and full ownership of the content you work on, so you actively connect with your Subject Matter Experts to advise, support, plan the next round of edits and continuously improve content quality, all while keeping your deadlines in mind.

How about you?

  • You can create, as well as facilitate others in creating a variety of online, classroom and virtual learning content;
  • You are process-driven and manage multiple ID projects simultaneously without losing focus.
  • You’re a confident, experienced and creative content creator and this shows in how you approach your own work as well as how you facilitate others;
  • You are able to quickly understand and explain highly technical information in a simple manner, and can use this to equally well to create content or facilitate others to create great content;
  • You can design a variety of engaging instructional materials and resources for instructor-led, online & web-based learning delivery;
  • You have experience in all stages of learning development, from design and implementation to publishing;
  • You like to work in a lean way with excellent time-management skills and a hands-on mentality;
  • You are results-driven and feel comfortable taking ownership to move things from a knowledge need to a concrete solution;
  • You can complete the work yourself, but are equally comfortable working with others and ensuring that they deliver high quality content, on deadline.
  • You are a creative person who loves to communicate; always understanding and catering to the needs of the end-user;
  • You see the connection between the work you do and the goals of your team, and recognize the importance of achieving those goals.
  • You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator, but know how to keep focus;

Skills & Qualifications

    • Proficiency in English is an absolute must;
    • Proficiency in e-learning authoring tools like Articulate Rise and Articulate Storyline; â—Ź Experience working with a Learning Management System or Learning Experience Platform;
    â—Ź Experience working with markup languages like Markdown or AsciiDoc; â—Ź Experience with tools like Sketch, Adobe Illustrator, and Adobe Premiere is desirable; â—Ź Basic knowledge of programming languages like Java or JavaScript is desirable; â—Ź At least 1 year experience working with a software development team and creating supporting documentation/training.

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