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Technical Delivery Manager 🔥


POSITION SUMMARY

This position will ensure ASCD’s product delivery success by leveraging Scrum framework values and Agile practices to enable predictable quality delivery while maintaining a focus on the continuous improvement of the team.

This role will play a key part in our growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within ASCD.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Facilitate sprint planning meetings, daily stand-ups, sprint reviews, demos, and retrospectives.
  • Assume a servant leadership role to support a self-organized team to complete Scrum projects.
  • Track daily sprint progress and maintain project delivery timeline schedules.
  • Identify and remove impediments to progress, while also identifying and managing any backlog.
  • Collaborate with business and functional partners and technology leadership in specifying requirements and creating continuous feedback loops that allow us to better understand their problems.
  • Define execution plan and approach based on project scope, the expected timeline, and available budget/resources.
  • Ensure quality of deliverables is verified and match stakeholder expectations.
  • Collect and assess internal customer feedback and work to improve and refine services and/or provide coaching and training to team members to continuously improve service delivery.
  • Maintain data in Agile project management tool; ensure data is accurate and up to date; generate; reports to measure KPIs and performance of the team; analyze data to identify insights and trends; use data to drive decisions for the team and the broader organization.
  • Partner with Project Management office for large-scale projects with organization-wide impact.

Knowledge and Experience

  • 4+ years of experience in technical project, delivery, and/or product portfolio management
  • Knowledge of the Agile Scrum framework as well as in-depth knowledge of traditional project management principles and practices
  • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
  • Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
  • Certified Scrum Master (CSM) is a plus!
  • Agile / PMP Certification is a bonus

Skills and Abilities

  • Ability to manage multiple, complex projects successfully.
  • High-level writing and communication skills are essential.
  • Incumbents must be flexible and able to acquire new skills quickly as needed in an environment of continually changing technology. 
  • Requires a high level of confidentiality, adherence to deadlines and timelines, attention to detail, and flexibility to adapt to change.
  • Proven ability to manage conflict and work through difficult challenges with customers
  • Ability to multitask and handle competing assignments, overlapping project schedules, and shifting priorities; ability to work with minimal supervision. 

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