Technical Delivery Manager 🔥
POSITION SUMMARY
This position will ensure ASCD’s product delivery success by leveraging Scrum framework values and Agile practices to enable predictable quality delivery while maintaining a focus on the continuous improvement of the team.
This role will play a key part in our growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within ASCD.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Facilitate sprint planning meetings, daily stand-ups, sprint reviews, demos, and retrospectives.
- Assume a servant leadership role to support a self-organized team to complete Scrum projects.
- Track daily sprint progress and maintain project delivery timeline schedules.
- Identify and remove impediments to progress, while also identifying and managing any backlog.
- Collaborate with business and functional partners and technology leadership in specifying requirements and creating continuous feedback loops that allow us to better understand their problems.
- Define execution plan and approach based on project scope, the expected timeline, and available budget/resources.
- Ensure quality of deliverables is verified and match stakeholder expectations.
- Collect and assess internal customer feedback and work to improve and refine services and/or provide coaching and training to team members to continuously improve service delivery.
- Maintain data in Agile project management tool; ensure data is accurate and up to date; generate; reports to measure KPIs and performance of the team; analyze data to identify insights and trends; use data to drive decisions for the team and the broader organization.
- Partner with Project Management office for large-scale projects with organization-wide impact.
Knowledge and Experience
- 4+ years of experience in technical project, delivery, and/or product portfolio management
- Knowledge of the Agile Scrum framework as well as in-depth knowledge of traditional project management principles and practices
- Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
- Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
- Certified Scrum Master (CSM) is a plus!
- Agile / PMP Certification is a bonus
Skills and Abilities
- Ability to manage multiple, complex projects successfully.
- High-level writing and communication skills are essential.
- Incumbents must be flexible and able to acquire new skills quickly as needed in an environment of continually changing technology.
- Requires a high level of confidentiality, adherence to deadlines and timelines, attention to detail, and flexibility to adapt to change.
- Proven ability to manage conflict and work through difficult challenges with customers
- Ability to multitask and handle competing assignments, overlapping project schedules, and shifting priorities; ability to work with minimal supervision.