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Cloud Engineer/sr. Cloud Engineer 🔥


Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.

We are currently defining and building out the global Cloud Operations team from grounds-up and are seeking a highly skilled, passionate and self-motivated Cloud Engineer/Sr. Cloud Engineer to join us to make a significant impact by automating buildouts of Uniphore’s AWS public cloud instances.  The ideal candidate for this role will have a deep understanding of operating public clouds, including security, availability, scalability and cost management. 

Key Responsibilities:

    • Build and operate AWS (and other public cloud) environments
    • Perform instance provisioning activities for both internal and external customers
    • Collaborate with relevant teams to automate infrastructure buildout and software deployment & upgrades
    • Document the buildout process and train other cloud engineers
    • Monitor the cloud environments and provide alert response and incident handling
    • Participate in on-call rotation

Key Requirements:

    • 5+ years of hands-on Linux/Unix/Windows System Administration including OS installation/ hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS
    • 3+ years in technical operations teams (Cloud Ops, DevOps, SRE, Cloud/Systems Engineering) deploying and supporting secure and highly available SaaS/production platforms
    • Solid experience with IaC and configuration management technologies such as Terraform and Ansible
    • Experience working with Docker & Kubernetes preferred
    • Experience deploying, configuring and using monitoring tools (e.g., Datadog, Prometheus, Grafana, Cloud Watch)
    • Comfortable with scripting languages such as bash, python and/or ruby
    • Strong aptitude for learning new technologies and understanding how to utilize them in optimizing delivery timelines
    • Great communication and collaboration skills
    • B.S. in Computer Science or equivalent experience
    • AWS Cloud Practitioner certification

Desired Requirements:

    • AWS SysOps Administrator or Solutions Architect certification
    • Hands-on experience with AWS CLIs, AWS APIs
    • Database (Postgres, Redis) Administration experience
    • Experience operating other public cloud providers such as Azure and GCP
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com [1]Apply for this job [2]

  1. http://www.uniphore.com/
  2. https://jobs.lever.co/uniphore/3e5d4cf2-6c57-4349-88f3-33911750e87e/apply

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