Customer Support Specialist [ft 100% Work From Home] 🔥
Join a tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Whether you've done support at a startup before or come from an entirely different background, as a Product Support specialist at CoinTracker you'll delight customers with world-class customer support and help make cryptocurrency accessible to everyone.
- Answer technical customer inquiries via email.
- Generate high-quality educational resources for users and the team.
- Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.
- Learn and grow with a fast-growing team.
- Love writing.
- Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
- Like explaining complex topics to people in a simple way.
- Can empathize with users and quickly grasp the issues they're facing.
- Can turn customer pain points into insightful product feedback.
- Love constantly learning about a technical product, even when it�s a little out of your depth.
- Thrive in an early-stage startup environment with less stability and more ambiguity.
- Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT.
- Clear and proficient in written communication in English.
- Empathetic, positive, patient, and excited to help users solve their pain points.
- Organized, reliable, independent, and productive.
- Comfortable with mathematical and financial topics.
- Excited about providing fast-paced support in a high-growth startup.
- Looking to learn about startup support in a hands-on manner.