Technical Support Specialist - Canada 🔥
Taos, an IBM company, is immediately hiring a for a full time Technical Support Specialist to join our Managed Services team, working remotely based in Canada.
Who you are:You are a seasoned, passionate tech support professional looking to join a team that shares your high standards. Your excellent interpersonal skills enable you to provide stellar customer service across a wide range of end users. You are a results-driven individual and who thrives on the success of a job well done. You enjoy working in a collaborative environment where you can interface with other teams to effectively troubleshoot and resolve issues
What you'll be doing:
- Providing technical support to Taos clients, including problem determination, resolution, and escalation as neededÂ
- Proactively managing high severity and priority incidents from identification to resolutionÂ
- Collaborating with other internal/external IT resources to identify problems and restore servicesÂ
- Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripheralsÂ
- Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk proceduresÂ
- Performing security administration functions for user access, data access, and remote accessÂ
- Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user communityÂ
- Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk proceduresÂ
- Proactively utilizing IT resources to remain current with technology used in the company IT environmentÂ
- Completing other duties or tasks as assignedÂ
What you will bring with you:
- At least 1 year of experience in an IT Helpdesk environment or relevant work experienceÂ
- At least 1 year of experience in IT support for REMOTE users
- Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)Â
- Experience using Active Directory to setup new/manage existing users.
- Must be able to create and manage distribution lists – REQUIREDÂ
- Experience setting up, managing, troubleshooting & supporting O365 – REQUIRED
- Experience in installing / configuring / mapping network drives & printers – REQUIRED
- Experience in troubleshooting VPN connection for REMOTE users – REQUIRED
- CompTIA A+ Hardware/Software Certification a plus
- Availability to work various shifts as requested or scheduled (may include weekends, evenings, and holidays)Â
Covid19 PolicyFor US Candidates, this job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible, which means that two weeks have passed since your second dose of either the BioNTech Pfizer, Moderna, AstraZeneca, Covishield, Sinopharm or Sinovac vaccines, or two weeks have passed since you received the Johnson & Johnson vaccine. Proof of vaccination status may be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.  Equal Opportunity        Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant:This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ [3] and review the E-Verify Participant and Right to Work links for more information.
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