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Servicenow Discovery Administrator / Configuration Manager 🔥


Overview:

Responsible for the overall “health” and performance of the CMDB and asset tables, including monitoring and tracking of key health and performance metrics.

US Citizen with the ability to pass a government background check

You Have:

    • ServiceNow Certified System Administrator
    • Strong understanding of ServiceNow and ITIL best practices for CMDB and asset management
    • ServiceNow Discovery Administration, both on-premises Discovery and Cloud Discovery


    • ServiceNow CMDB administration, including:
    • Data normalization
    • CI relationships
    • Exporting/importing both via XML as well as import sets
    • API / Integrations
    • Familiarity with CSDM
    • Basic understanding of networking, including the protocols and ports used by Discovery
    • Javascript (as it relates to ServiceNow)
    • ITIL Foundations Certification
    • Experience managing a CMDB and/or a hardware or software asset management program
    • Understanding of project management methodology
    • Ability to coordinate and work with others across distributed teams
    • Strong analytical skills
    • Service Mapping experience is a plus
    • PowerShell is a plus

You Will:

    • Overseeing the daily management of configuration items.


    • Maintenance and administration of:
    • CMDB and asset tables and attributes, including identification and remediation of identified issues.
    • ServiceNow Discovery.
    • Schedules, IP ranges, Behaviors, MID servers/clusters, performance tuning, etc.
    • Resolution of Discovery errors, deduplication tasks, and other regular maintenance items.
    • CMDB/asset integrations


    • Coordinate with CI owners to identify and document both policies and processes related to:
    • The management and governance of the CMDB
    • Hardware and software asset management
    • Support Change Management, Incident Management, Problem Management, Request Management, and other processes
    • Support and facilitate auditing and reporting, as it relates to the CMDB and asset tables, including providing guidance to other staff regarding reporting on CMDB & asset tables, using the Query Builder, etc
    • Tracking compliance to policies and procedures and resolving/escalating any compliance issues
    • Coordination of regular Stock Room inventory audits
The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $96,100-$124,600.  

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on Benefits –offered.



About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  

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