Customer Success Manager 🔥
- Lead Handy’s relationship with key regional leads and management across the country
- Design, present and refine Handy’s value proposition to the leading decision makers at our key retail partners
- Analyze partner performance, create reports and present back to partners to ensure they are engaged, informed and supportive of the Handy partnership
- Work with regional and functional retail leads on communications and merchandising creative to ensure stores and customers understand what Handy offers
- Coordinate customer and store questions and queries - liaising with Handy Customer Service to ensure your retail partners are happy
- Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities.
- Work with Product and Operations to automate and standardize processes and add features based on partner feedback
- 4-10 years of professional experience
- College degree
- Prior retail and/or start up experience a big plus
- Excellent communication skills and client hands - you’ll be interacting with folks all day
- High organizational ability and attention to detail - you’ll need to keep on top of a lot of moving parts
- A self starter who can work independently and proactively plan their own schedule
- Open to travel to stay in touch with partner management teams across the country (approx 30% of the time will be on the road)
- Strong quantitative skills and aptitude. Proficiency with Excel
- Ability to dig deep into processes and identify areas for improvement
- Creative problem-solver with excitement to work on cross-functional teams and projects
- A passion for retail, the sharing economy, and/or the on-demand services space
- Leadership skills and people management experience is preferred
Compensation & Benefits
- Competitive salary and equity commensurate with experience and performance
- Full medical, dental, vision package to fit your needs
- Monthly Handy credits
- Flexible vacation policy; work hard and take time when you need it
- Ground floor opportunity with the team
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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