Workforce Management, Project Manager 🔥
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and consumers.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
#LI-Remote
What You'll Be Doing:
- Identify the most effective allocation of resources and tools required for a project in compliance with project requirements
- Manages the day-to-day operations of the project to ensure successful delivery of project scope, timelines and budget
- Champion new initiatives and analyze business trends for continuous improvement, ensuring new initiatives are measurable
- Assist in managing department priorities, workload, and resources in support of both ad-hoc requests and strategic analyses
- Proactively escalate any internal and/or external changes that could impact the department
- Partner with business leaders to understand business needs and process timing
- Generate, analyze, and use performance data to propose improvements, generating cost efficiencies and enabling a culture of thoughtful planning
- Manage the project’s budget, monitoring actual expenditure and costs against implemented solutions
- Ensure that delivery is at the appropriate level of quality, on time and within budget, in accordance with the project plan
- Be responsible for the quality assurance and overall integrity of the project, managing risks to the successful outcome including dependencies and the interfaces between projects
- Manage third party contributions to the project, if appropriate
- Become the undisputed key point of contact for the client and to communicate with all stakeholders.
What You'll Need:
- Bachelor’s degree or an equivalent
- 3+ years of workforce management and/or analytics experience SCRUM project management experience
- Experience with WFM software (Aspect, NICE. Genesys, etc)
- Preferred: 1+ years experience in Pharmacy or related Healthcare field
- Preferred: Playvox/Agyle Time WFM experience
- Preferred: Paylocity HRIS experience
- Preferred: Experience in a hyper-growth or early stage startup environment
- Preferred: Previous experience bringing maturity to an early-stage WFM program