Workforce Management Forecast Analyst 🔥
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and consumers.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
#LI-Remote
What You'll Be Doing:
- Analyze forecasting data to assist in developing action plans to remedy service level gaps
- Proactively escalate any internal and/or external changes that could impact volumes
- Develop staffing plans with appropriate lead times to ensure staffing levels are achieved on a weekly, monthly, and annual basis
- Conducts multi-dimensional short term and long term forecasting analysis to identify business issues related to workload planning
- Extracts data from various workforce management tools, self-service systems, and dashboards
- Utilize data analysis and root cause process assessments to identify waste, inefficiencies and areas of improvement
- Forecast the hourly/daily/weekly/monthly call volume to meet established division goals (e.g. service level, average speed of answer, average handle time)
- Compare actual results to forecast, providing recommendations and identifying opportunities for improvement
- Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to Operations and their many Business Partners
- Provides clear communication of the forecasted workload, changes, assumptions, inputs, etc. to the team.
What You'll Need:
- Bachelor’s degree or an equivalent combination of education and experience
- 2+ years experience as a Forecast Analyst or equivalent in Workforce Management
- Preferred: 1+ years experience in Pharmacy or related Healthcare field
- Preferred: Experience with WFM software (Aspect, NICE. Genesys, Playvox/Agyle Time, etc)
- Preferred: Experience with Paylocity HRIS
- Preferred: Experience in a hyper-growth or early stage startup environment