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Senior Software Engineer - Site Reliability - Hopper Cloud 🔥


About the job

 As a Site Reliability Engineer, you will be focused on the availability, reliability and operational excellence of Hopper Cloud's offerings. We're looking for passionate engineers that enjoy partnering with product development teams to build, deploy and maintain solutions for our customers and business partners. You will leverage your understanding of public cloud architecture applied to Hopper's software stack, to design and implement solutions that are secure, scalable and operationally sound. 

Are you ready to come help architect the future Hopper with us? The perfect candidate will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to effectively add structure to high-pressure, fast paced tasks or projects.

In This Role You Will

    • Ensure the availability and reliability of all travel portals.
    • Ensure adequate documentation and training on site reliability measures for all on-call engineers in the Hopper Cloud organization
    • Seek out opportunities for improving our customer experience by measurably driving down time to detection and resolution of incidents- Identify parts of our system that will not scale or meet future reliability requirements and provide actionable solutions to these shortcomings.
    • Understand customer impact of outages, handle escalations, troubleshoot and resolve incidents.
    • (Participate in on-call rotation as needed)- Collect and analyze technical troubleshooting evidence 
    • Act as a subject matter expert for the product development team
    •  Act as the customer advocate for application quality and reliability
    • Collaborate with our Site Reliability Engineering (SRE) teams to drive high-quality production and respond to outages to minimize impact on customers.  Collaborate with Hopper Cloud partner technical teams to improve our overall operational readiness

An Ideal Candidate Has:

    • Experience running a mission-critical business service at scale
    • Experience defining and implementing Service Level Indicators and Service Level Objectives that reflect customer experience and impact
    • Experience maintaining error budgets and using them to inform product work - Expertise with GCP and/or AWS.
    • Experience using and supporting gRPC, OpenAPI or other frameworks to facilitate microservice development
    • Experience working with configuration, CI/CD and orchestration technologies (such as Kubernetes, Mesos, Ansible, etc)
    • Fluency in least one modern programming language (Python, Go, Scala, etc)
    • Experience monitoring services and infrastructure, log collection, analytics, and application performance monitoring (APM)
    • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
    • Strong background in Site Reliability Engineering, DevOps, Software Engineering or Systems Engineering
    • A strong bias to impactful action, including an eagerness to automate
    • Excellent verbal and writing skills and the ability to use influence as effectively as direct control

A Plus If You Have

    • Working Knowledge of Terraform, Vault and other DevOps/Service tools
    • Experience mentoring and training other team members
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings. 

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $3.5B [1]. The company’s valuation has more than doubled since early 2020. 

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads. 

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.

- The company sells over $2B in travel and travel related financial services annually 

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com [2], and MakeMyTrip.

- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!Apply for this job [3]

  1. http://3.5B
  2. http://trip.com/
  3. https://jobs.lever.co/hopper/f9e5baff-7a89-4d4e-b822-de15d0f25e71/apply

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