portal resources jobs companies c cradles to crayons salesforce administrator

Salesforce Administrator 🔥


ABOUT CRADLES TO CRAYONS:

Cradles to Crayons® (C2C®) believes that all children deserve the essentials they need to feel safe, warm, ready to learn, and valued. Founded in 2002, Cradles to Crayons provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive—at home, at school, and at play—for free. C2C sets a gold standard of individual, family, and corporate volunteer engagement, and through its “Giving Factories®” provides unique, hands-on opportunities to directly help local families. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007, Chicago in 2016, and New York City via an innovative online platform, Giving Factory Direct, in 2020.

How Our Model Works: Two in five children in the United States—20 million—are at risk of Clothing Insecurity and going without other basic essentials. Through its three Giving Factory warehouses, Cradles to Crayons collects new and nearly new children's clothing, diapers, school supplies, and other essential items through bulk purchases, community and corporate drives, and individual donations. These items are sorted and packaged by volunteers and then distributed through a network of nonprofit service partners, schools, and government programs. Cradles to Crayons is also known for its excellence in volunteer management, providing an efficient and engaging volunteer opportunity for 50,000+ adults and children—ages five and up—annually. 

In 2020, Cradles to Crayons completed a strategic planning process to develop a digital solution to accelerate its national reach. The result was the design of an innovative new online platform—Giving Factory Direct (GFD)—which was piloted and built the same year. Donors with children’s clothing log on to GFD to be matched with a child who wears the same size and gender as their donation. The clothing is then packed at the donor’s home and shipped directly to that specific child. In early 2021, GFD launched on a small scale in Boston, Philadelphia, Chicago, and NYC, and will be the primary vehicle for C2C’s national expansion. 

Since 2009, Cradles to Crayons has earned Charity Navigator’s highest four star rating every year. Only 1% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in the United States. 

POSITION OVERVIEW: 

The Salesforce Administrator will play a vital role in how technology is applied, used, improved, and maintained at Cradles to Crayons. The position will have responsibility for our Salesforce.com tenant which is used as the Core of our Development, Product (Supply and Distribution), and Volunteer vertices.  Working with the Director of Technology and Business Intelligence and the rest of the team, this position will use their experience to drive the adoption and use of Salesforce to radically improve the functioning of the IT department and the organization.

It is important to note that the position will model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.

MAJOR RESPONSIBILITIES: 

General

  • As assigned by the Director, participate in technology project planning, oversight, and completion.
  • This will include conceptualizing, building, and being a part of large projects that impact the organization
  • Coordinate vendor support for Salesforce related vendors
  • This involves understanding vendor relationships and what they mean to Cradles to Crayons
  • Serve as the point of contact for end-user Salesforce related issues through our organizational helpdesk system; resolve or escalate issues efficiently and communicate effectively.
  • This involves ownership of various Salesforce Applications, management of expectations, and thoughtful presentation of solutions.
  • There is a heavy amount of customer service skill related work involved in this responsibility
  • As part of a small team, there will is an expectation that all levels of support may be necessary.

·      Consult with team members to develop different perspectives, substantive insights, as well as, analysis that leads to actionable insights and supports high-quality, data driven decisions.

o  Serve on committees or task force groups and bring technical expertise to the table

  • Identify existing/emerging technology needs and support cost/benefit analyses for potential solutions
  • This involves an understanding of the strategic nature of Salesforce as it relates to the mission and vision of Cradles to Crayons.
  • Assist with special projects as needed 

Systems Management

  • Serve as the primary system administrator for the Salesforce.com environment with 400+ users.
  • This involves a deep understanding of security, credentialing, authentication, and the use of data in a non-profit.
  • Handle all basic administrative functions in the Salesforce.com environment such as training, nurture adoption, change management, license management, etc.
  • Maintain, upgrade, back-up, and replace, as needed, applications within the Salesforce.com environment.
  • Assume responsibility for maintaining and managing all custom applications as well an any integrations or AppExchange installations.
  • Working alongside the Cradles to Crayons Systems Administrator, Sr. Business Analyst and the Director in maintaining and improving the use of Salesforce.com and its Applications.
  • Perform organization customization of fields, page layouts and custom tabs, objects, and applications
  • Will facilitate the creation or integration of all new applications and application improvement for the Organization

·      Work closely with internal stakeholders to identify and outline specific data and business requirements, implement and document business process solutions that follow ‘best practice’, and ensure system security.

o  Work with groups to design and implement training target at the best use of the technology at Cradles to Crayons

o  Work with the Director to conduct security audits on Salesforce.com and related system and business processes

o  Create knowledgebase articles that supplement trainings and support a security rich environment for Cradles to Crayons.

REQUIRED EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES: 

·      Education/certification: Bachelor's Degree or equivalent work experience required; 

·      Salesforce.com Admin (ADM201) required, and ADM211 preferred;

·      Experience with nonprofit processes preferred;

·      2+ years of experience functioning in Salesforce administration role in progressively more complex environments;

·      Experience with technology and ability to learn new systems and adapt them to organizational needs;

·      Experience with managing a medium to large custom Salesforce tenant;

·      Experience designing and implementing staff training and support, ideally in program evaluation;

·      Demonstrated experience in producing high quality results autonomously with little direction, guidance or prior precedent;

·      Strong sense of customer focus and the importance of the voice of the customer;

·      Passionate about leveraging data and analytics to solve problems, improve programs and businesses;

·      Strong oral and written communicator;

·      Developing project management skills, as well as the demonstrated ability to meet deadlines;

·      Ability to manage multiple tasks and projects simultaneously;

·      Highly diligent and organized;

·      Read, speak and write fluent English with good verbal skills.  

COVID-19 Vaccines

Cradles to Crayons has a COVID vaccine requirement for all staff. We are committed to a safe workplace and doing our part to address the pandemic.

DIVERSITY IS OUR STRENGTH:  

Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.  

WORKING CONDITIONS:  

This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.   

ACCOMMODATION:   

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.   

TO APPLY:  

Please send a cover letter and resume with relevant experience to 

https://www.cradlestocrayons.org/what-we-do/careers/ [1]


  1. https://www.cradlestocrayons.org/what-we-do/careers/

Other jobs at Cradles to Crayons

One job in the last 60 days · 1 jobs in total · avg < 1 jobs/mo · 646 job visits

Cradles to Crayons

Let us send you new openings similar to Salesforce Administrator straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.