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Remote Customer Service Agent (work 🔥


Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Position Overview Remote Customer Service Agent, Work at Home, Bring Your Own Device Looking to work for a fast growing company? In these challenging times, we are offering work at home positions with flexible schedules.
Benefits include paid vacation, variable bonus, and contest incentives.
Your own working PC device and internet broadband at home are required.
All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist.
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.
In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team , and dedicated to bringing a positive and enthusiastic outlook to work each day.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.



Position Overview



Remote Customer Service Agent, Work at Home, Bring Your Own Device



Looking to work for a fast growing company? In these challenging times, we are offering work at home positions with flexible schedules.



The compensation is competitive. Benefits include paid vacation, variable bonus, and contest incentives.



Your own working PC device and internet broadband at home are required. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist.



Position Responsibilities



WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?



This position supports customer service and sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team , and dedicated to bringing a positive and enthusiastic outlook to work each day.



Our entry-level Contact Center Representatives are responsible for the following tasks:
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

  • Must be 18 of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

  • Must be authorized to work in their country of residence (The United States or )
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casu
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