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Customer Success Manager πŸ”₯


We are Zaikio and we are building the open platform of the same name for the printing industry. Our goal: to drive digitization and automation in one of the oldest and largest industries in the world, with modern technologies and good product design. With our in-house MIS Keyline, we leverage the power of Zaikio and offer printers a fully comprehensive and modern management software. All this is supported by our parent company, Heidelberger Druckmaschinen AG.



Join our team as a Customer Success Manager for Keyline (International)!





Your mission

Your task will be to support new Keyline customers in their first steps, to configure Keyline together with them according to their needs and also to be available for questions after the introduction. Not only via chat, but sometimes also by phone or on-site at the print shop (depending on the location). Together with our QA and development team you find ways to help our customers and work out workarounds when things get special. As the role suggests, your job is to make Keyline customers successful.



Your tasks

  • Onboarding of new Keyline customers.
  • Coordination and execution of product training.
  • Online support for our German speaking customers.
  • Supporting the development team with new features regarding market fit and customer needs.
  • Supporting the sales team by holding product demos and supporting activities.



Your profile

  • Several years of experience in the printing industry: Our customers trust in professional competence and you should radiate this.
  • Very good communication skills in English and an empathetic manner.
  • Affinity for the topic of digitalization and new work.
  • Ability to dig deep into technical specifications to understand the needs of our partners.

  • Self-organized and full of drive.



What we offer

  • Work when and where you want. Results count, no timesheets or office hours.
  • "Calm Company" philosophy: we try to keep calm within the team so everyone can work in a focused way.
  • Flat hierarchies and a say at almost all levels.
  • Personal and professional development.
  • Above-average salary that grows with your experience.
  • A strong, motivated team that stands up for each other and from which you can learn and share knowledge.



About us

Zaikio is a diverse team of specialists with a clear vision of good product design and a healthy company culture. Led by product people and inspired by our customers, we develop software that solves real problems. We work completely home-offce and rely on independent work in self-organized teams.

Learn more about us and how we work at www.zaikio.com/jobs [1]

Apply and tell us a little about yourself and your previous work. We also expect you to familiarize yourself with our philosophy and convince us how you can enrich our team. You don't have to have a degree - many of us are self-taught. As long as you shine with your experience, knowledge and personality, you've already cleared the first hurdle!



At Zaikio, we value equality and diversity, so we encourage women and underrepresented minorities to apply for this position.


  1. http://www.zaikio.com/jobs

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