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Customer Service Agent 🔥


Company Description Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night.
Our customers choose Bear because our products offer exceptional value, we use sustainable.
Company Description

Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night. Our customers choose Bear because our products offer exceptional value, we use sustainable & certified non-toxic materials and we have an amazing, friendly, in-house customer service team. Family-owned & operated since 2014, we are passionate about creating safe, premium-quality American-made mattresses for our modern, active lifestyles.

Job Description

SHIFT: M-F 11am-7pm PST

Job is Remote / Work From Home

  • Sell our Bear Sleep Products to customers using detailed product and industry knowledge

  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned

  • Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations

  • Respond to customer inquiries via email, phone, and chat

  • Become and act as a subject matter expert in our sleep products and our logistics

  • Work closely with customers, pickup organizations and charities to schedule return pickups

  • Follow up with abandoned cart orders by calling or emailing customers

  • Support the operations and logistics team in making sure products are received by customers in a timely manner





Qualifications

  • Experience in sales and customer service

  • The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion

  • A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception

  • Superior written and oral communication skills

  • Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction

  • Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment

  • Detail-oriented and highly organized

  • Must be flexible with schedule; available weekends, holidays and other hours

Additional Information
  • $20/Hour
  • Free Bear products
  • Other Benefits

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