portal resources jobs companies b booksy customer service/technical support representative

Customer Service/technical Support Representative 🔥


Job descriptions are kinda like insurance policies: long, boring, skimmed not read, but everybody needs what they're offering.
At Booksy, it's always been our passion to help beauty professionals amplify their artistry.
It's our job to provide them with tools to make running their business smoother and their lives simpler.
Taking a 30,000 foot view of the world today, our vision broadens: We strive to be the most trusted solution for appointment-based service providers.
PERIOD. We could really use your help to get there.
As a Customer Service Rep, you will be working with business owners within the Health and Beauty industry.
You will be responsible for helping our providers set up their profile and use our tools to grow their business.

Job descriptions are kinda like insurance policies: long, boring, skimmed not read, but everybody needs what they’re offering. Our take is, if you’re going to spend time doing something, why not make it semi-enjoyable? We say “semi” because we know work is called work for a reason, but we like to have fun too. Don’t just take our word for it.

Needless to say if you do get hired, we’ll still give you insurance policies to read 😜 But for now, here’s who we are.

At Booksy, it’s always been our passion to help beauty professionals amplify their artistry. It’s our job to provide them with tools to make running their business smoother and their lives simpler. Taking a 30,000 foot view of the world today, our vision broadens: We strive to be the most trusted solution for appointment-based service providers. PERIOD. We could really use your help to get there.

As a Customer Service Rep, you will be working with business owners within the Health and Beauty industry. You will be responsible for helping our providers set up their profile and use our tools to grow their business. You will not only be a product expert and knowledgeable on all things Booksy but accountable for preventing churn, maintaining account health and making sure our providers are using our app to its fullest capacity and aware of all the product features.

What the Customer Service Rep role looks like:

  • Develop relationships with a large portfolio of customers
  • Available for nights and Saturday
  • Identify, develop and recognize opportunities to improve processes to efficiently manage workflow
  • Train customers over the phone, via SMS and online chat, on all product features
  • Listen to customer needs, troubleshoot technical problems and address customer concerns
  • Effectively multi-task and manage a large volume of calls, emails, and chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Comfortable with upselling various product features
  • Provide accurate, valid and complete information by using the right methods and tools in a prompt fashion
  • Manage escalations; provide appropriate solutions within time limits and follow up to ensure resolution
  • Keep records of customer interactions, inquiries and concerns via CRM management
  • Provide timely feedback to the company regarding service issues, bug issues or customer concerns
  • Respond promptly to customer inquiries
  • Analyze churn and merchant usage data
  • Work closely with Global CS team in Poland, Brazil and Spain to solve problems
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Become a product expert. Know our products inside-and-out