Customer Support Specialist - Remote 🔥
This position is 100% remote. ******Please note: We are only hiring in the following states: Georgia, Utah, California, and Virginia.
We are seeking several Customer Support Specialists for our growing tech company, MyStudio.
MyStudio is a management and payment system for event and membership-based businesses. We currently partner with over 2,000 fitness studios across the world.
Learn more about us here: www.mystudio.io
The Customer Support Specialist needs to be self-motivated, punctual and have a passion for working directly with customers. Individuals interested in the Customer Support Specialist must also have:
Outstanding English oral and written communication
Basic Grammar skills and average typing 40 - 60 WPM
Enjoys a fast-paced environment and multi-tasking.
Working computer with fast reliable internet
Excellent attention to detail
Exceptional problem-solving skills
Experience working in a team environment
Comfortable with change
Technical experience a plus
Previous remote work experience a plus
The Customer Support Specialist is 100% remote work, however, individuals need to have a dedicated, quiet workspace as responsibilities for the position include live chat support, calls, and screen shares. Preferably an office space.
Additional Responsibilities include:
Deliver precise and timely responses to customers over multiple channels (phone, live chat)
Thorough understanding and application of MyStudio
Analyze user trends, behavior, and customer issues of the MyStudio app
Identify opportunities for improvement
Facilitate customer support communication to other MyStudio team members
We are only hiring in the following states: Georgia, Utah, California, and Virginia.
Working Hours: 40 hours/week; Monday – Friday with an hour break for lunch.
Shifts Available:
PM: 9:00AM - 5:00PM EST or 12:30 PM - 8:30 PM EST
100% Remote Work with a dedicated, quiet workspace
Job Type: Full-time
Salary: $14.00 /hour
Opportunities for Medical, Dental, and Vision benefits after 30 days of full-time employment
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