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Customer Support Specialist - Remote 🔥


This position is 100% remote. ******Please note: We are only hiring in the following states: Georgia, Utah, California, and Virginia.



We are seeking several Customer Support Specialists for our growing tech company, MyStudio.



MyStudio is a management and payment system for event and membership-based businesses. We currently partner with over 2,000 fitness studios across the world.



Learn more about us here: www.mystudio.io



The Customer Support Specialist needs to be self-motivated, punctual and have a passion for working directly with customers. Individuals interested in the Customer Support Specialist must also have:



Outstanding English oral and written communication

Basic Grammar skills and average typing 40 - 60 WPM

Enjoys a fast-paced environment and multi-tasking.

Working computer with fast reliable internet

Excellent attention to detail

Exceptional problem-solving skills

Experience working in a team environment

Comfortable with change

Technical experience a plus

Previous remote work experience a plus

The Customer Support Specialist is 100% remote work, however, individuals need to have a dedicated, quiet workspace as responsibilities for the position include live chat support, calls, and screen shares. Preferably an office space.



Additional Responsibilities include:



Deliver precise and timely responses to customers over multiple channels (phone, live chat)

Thorough understanding and application of MyStudio

Analyze user trends, behavior, and customer issues of the MyStudio app

Identify opportunities for improvement

Facilitate customer support communication to other MyStudio team members

We are only hiring in the following states: Georgia, Utah, California, and Virginia.



Working Hours: 40 hours/week; Monday – Friday with an hour break for lunch.



Shifts Available:



PM: 9:00AM - 5:00PM EST or 12:30 PM - 8:30 PM EST



100% Remote Work with a dedicated, quiet workspace



Job Type: Full-time



Salary: $14.00 /hour



Opportunities for Medical, Dental, and Vision benefits after 30 days of full-time employment

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