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Customer Success


About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. On the other side, companies fail every day because they build products that their customers don’t want or need.

We also believe that the only way to consistently build products and experiences that your customers love is to talk to them. Watch what they do. Understand why they do what they do. Ask them why they choose your product over your competitor’s. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make them your #1 priority.

That’s why we exist. We help companies set up conversations with their customers. We’re a ~30 person, fully remote startup that is making companies more user-centric. Our mission is to help teams discover and embrace user insights. We currently do that by making it fast and easy to talk to users or potential users to help with product, design, or marketing decisions. We work with hundreds of companies a month, including companies like Pinterest, Home Depot, and Spotify

Customer Success

We’re looking to bring on an entrepreneurial, analytical, and communicative person as our first Customer Success hire. As the first person in this role we need a superstar who can both develop and implement the processes. We want someone who is hungry and willing to roll up their sleeves and do the work themselves. This hire will have the potential to grow as the team grows and turn into a management position. They will report directly to the CEO.

Also we're fully remote!

Responsibilities

  • Develop onboarding processes for our clients

  • Develop a health score for our clients.

  • Develop an engagement cadence with our clients

  • Be able to analyze results and run experiments

  • Own the churn metric

About You

  • BA / BS degree from a 4 year university.

  • 2-5 years of Customer Success or Sales experience

  • Entrepreneurial, analytical, and a good communicator

  • Self-starter, able to work on multiple things at once

  • Well organized

  • Excited about being remote

  • Think companies should be obsessed with their customers!

Other jobs at User Interviews

4 jobs in the last 60 days · 8 in total · avg 0.50 jobs/mo · 918 job visits

Senior Product Manager

Senior Product Manager

User Interviews helps teams discover and embrace user insights by streamlining the user research process. We believe this is what allows companies and products to succeed. We know, because our first company flopped—read our origin story [link]. You’

today
Marketing Designer

Marketing Designer

User Interviews is looking for a designer to join our small but mighty marketing team. In this role you'll be our first designer on the marketing team! You'll focus on designing for our marketing website, helping us establish a visual brand, creating

today
Project Coordinator

Project Coordinator

Remote role; candidates must be located in the United States.   About Us We're a 44-person fully distributed team on a mission to make it easier for teams to discover and embrace user insights. We believe that consistent user feedback is key to succe

1 month ago
Director of Customer Success

Director of Customer Success

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your custome

1 month ago
Ruby on Rails / React Software Engineer

Ruby on Rails / React Software Engineer

Headquarters: Fully Remote URL: https://www.userinterviews.com User Interviews helps teams discover and embrace user insights by streamlining the user research process. We believe this is what allows companies and products to succeed. We know, becau

2 months ago
Ruby on Rails / React Software Engineer

Ruby on Rails / React Software Engineer

Headquarters: Fully remote URL: https://www.userinterviews.com We're looking for someone who wants to be an early engineer at a rapidly growing, venture-backed company. “Rapid prototyping.” “Design sprints.” “User centric.” I’m sure you’re familiar

4 months ago
Senior Project Coordinator

Senior Project Coordinator

Company Overview: At User Interviews, our mission is to make it easier for teams to discover and embrace user insights. Our platform automates the recruiting, scheduling, and incentive payment for research participants. Over 250 companies, including

6 months ago
Customer Success

Customer Success

ABOUT USER INTERVIEWS At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. On the other side, companies fail every day because they build products that their cus

over a year ago
User Interviews