portal resources jobs companies m morgan mckinley customer service executive

Customer Service Executive 🔥


What's the role?



Work from home! We know work/life balance is important to you. After initially training in our bright and trendy offices with great colleagues and mentors to enable you to do your job successfully, you will transition into working remotely full-time! Play a part in directly impacting the success of one of the largest digital companies in Ireland.



What's in it for you?
  • Remote working - work/life balance
  • Comprehensive training in bright and modern offices
  • Great managers and colleagues
  • Free phone use - we will give you a free sim card and pay for your unlimited data!
  • Annual attendance bonus - €1,700
  • Loyalty bonus - €2,000 over 2 years
  • Unlimited Sales commission
  • Refer a Friend bonus - €500 for every successful referral made
  • Onsite parking
  • Onsite kitchen facilities

What's the job?
  • Be customer-focused and provide fast and reliable service to customers
  • Be ambitious - continuously update your skills & knowledge by completing classroom training & E-Learning courses as required
  • Take pride in every call or task, support business growth by generating sales leads & value through cross-selling and up-selling
  • Take notes during calls and update the customer database with accurate information after each call
  • Solve a customer's problem in one call - both inbound and outbound
  • Be happy to participate in relevant programs to identify trends to reduce unnecessary calls
  • Aim to simplify existing procedures by identifying process gaps to benefit both the customer & company
  • Contribute to the overall team performance by meeting agreed weekly targets.

Desired Experience & Qualities

  • Minimum 6 months customer service experience
  • IT literate (knowledge of Microsoft Office an advantage)
  • Enthusiastic and eager to learn
  • A friendly and problem-solving attitude
  • Empathetic and patient

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.



BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES. Show more Show less

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The ability to work remotely increases employee happiness by 20 percent.