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Remote Customer Support Engineer 🔥


Desired Skills and Experience 2 years of High-Tier customer/ product support and troubleshooting experience Good knowledge of CISCO Security products: AAA, Identity Service Engine, Radius, TACACS, Wireless Lan Controllers, Basic Routing and Switching CCNA level networking knowledge Bachelor or Master degree in Engineering Plusses Cisco Security certifications Prior Cisco experience Day-to-Day An employer is looking for a Customer Support Engineer in the Richardson, TX area to provide support for Cisco Security products (Identity Service Engine, Wireless Lan Controllers, Basic Routing and Switching, Radius, EAP and TACACS).
You will troubleshoot 2nd and 3rd level technical issues on a worldwide basis via phone, chat and email and utilize lab set ups to create mock customer environments tied to AAA products, protocols, and solutions.
You will troubleshoot issues accordingly including debugging network systems for a global customer base, provide product training, document problems accordingly and escalate as needed to appropriate internal resources.

Desired Skills and Experience

2+ years of High-Tier customer/ product support and troubleshooting experience

Good knowledge of CISCO Security products: AAA, Identity Service Engine (ISE), Radius, TACACS, Wireless Lan Controllers, Basic Routing and Switching

CCNA level networking knowledge

Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or related field)





Plusses

Cisco Security certifications

Prior Cisco experience





Day-to-Day

An employer is looking for a Customer Support Engineer in the Richardson, TX area to provide support for Cisco Security products (Identity Service Engine (ISE), Wireless Lan Controllers, Basic Routing and Switching, Radius, EAP and TACACS). You will troubleshoot 2nd and 3rd level technical issues on a worldwide basis via phone, chat and email and utilize lab set ups to create mock customer environments tied to AAA products, protocols, and solutions. You will troubleshoot issues accordingly including debugging network systems for a global customer base, provide product training, document problems accordingly and escalate as needed to appropriate internal resources.

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