portal resources jobs companies f float.com customer support specialist

Customer Support Specialist 🔥


Who We Are Float, the world's leading resource planner, is looking for a Customer Support Specialist to help our Asia-Pacific customers succeed and gather feedback on how we can improve.
We're a team of people living our best remote work lives.
From New York to Melbourne, Canada to South Africa - our team of Engineers, Product Managers, Marketing and Customer Success folks work asynchronously to help teams plan and manage their time better.
If you're a self-starter, aligned with our values, and are looking to join a team that's passionate about helping others work and live more productively, we want to hear from you.
Requirements Who We're Looking For We are looking for someone who's at their best when helping others succeed.
You've had previous experience supporting SMB and mid-market customers for a software service.
We expect that the successful candidate has had experience in the following areas: - Responding to inbound customer requests using live chat - Using video, screenshare, voice or email to solve customer issues effectively - Excellent written and communication skills, having previously contributed to knowledge bases and support content - Routing leads to a Sales team based on a set of qualifying data points and questions - Support tools like Intercom, Zendesk or Help Scout - Basic technical knowledge.
Who We Are



Float, the world’s leading resource planner, is looking for a Customer Support Specialist to help our Asia-Pacific customers succeed and gather feedback on how we can improve. We’re a team of people living our best remote work lives. From New York to Melbourne, Canada to South Africa - our team of Engineers, Product Managers, Marketing and Customer Success folks work asynchronously to help teams plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a self-starter, aligned with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.



Requirements



Who We’re Looking For



We are looking for someone who’s at their best when helping others succeed. You’ve had previous experience supporting SMB and mid-market customers for a software service. You are an excellent communicator, and you know which medium to use to provide the most effective support, whether it be a written response, a quick phone call, or screenshare. You may have previous experience working for a creative agency, studio or firm and know first-hand what problem Float is solving.



We expect that the successful candidate has had experience in the following areas:
  • Responding to inbound customer requests using live chat
  • Using video, screenshare, voice or email to solve customer issues effectively
  • Excellent written and communication skills, having previously contributed to knowledge bases and support content
  • Routing leads to a Sales team based on a set of qualifying data points and questions
  • Support tools like Intercom (preferred, we use it), Zendesk or Help Scout
  • Basic technical knowledge. You know where to find the Developer Tools in a browser, and know what APIs are typically used for



  • Home office expense budget
  • Co-working expense budget
  • Health & Fitness budget
  • Annual team meetup
  • Care for your community



We’re a global company and we encourage people of all different nationalities, backgrounds, and perspectives to apply.



About Our Process



You can find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page.



We appreciate and understand the time and energy that goes into crafting a solid job application, so we thank you in advance for your interest in joining our team. Unfortunately, we are unable to provide individual feedback during the application stage due to the volume of applications that we receive. Show more Show less

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