portal resources jobs companies e empower agency digital account manager

Digital Account Manager


Empower [1] are always looking for the best Digital Marketing and Communications specialists to join our established team [2], working with amazing clients that are changing the world for good.

Due to a run of recent client and project wins in the climate change sector, along with our long-standing clients across other sectors, we’re looking for a Digital Account Manager with an agency background in B2B digital and social media comms to help run several of our key client accounts.

If you have experience building client relationships and managing in-house and external teams to run effective campaigns and always-on social and digital activity, enjoy project management and problem-solving, and would be excited to help spread digital best practice across the non-profit, charity and NGO sector, this is the role for you.

🌍 About Empower

Empower run Digital, Social and Content Marketing campaigns for some of the biggest and best charity, non-profit and purpose-led brands around the world.

Current and previous clients include: UN Refugee Agency, Amnesty International, UNICEF, The Jo Cox Foundation, Science Based Targets Network, Business for Nature, The Green Party, Global Witness, We Mean Business, World Resources Institute, COP26 Climate Champions, The Guardian, RSPCA, The Wildlife Trusts, Medact, UNPRI and ShelterBox.

We run award-winning campaigns, translating our clients’ goals into effective strategy and implementation. We are flexible and inventive, seeing communication challenges as opportunities to develop bespoke approaches.

We are happiest when we become the trusted counsel and a friendly sounding board to our clients and their teams. We believe in close collaboration with our clients and an emphasis on working with our clients to deliver results.

Empower is an equal opportunities employer, aiming to recruit from a diverse range of backgrounds.

💚 Our values

Our values are central to our work. We only work with clients and team members who actively demonstrate these values:

  • Driven: We are ambitious, professional and take initiative
  • People-centred: We are kind, generous and human
  • Ethical: We are trustworthy, transparent and fair
  • Flexible working in a friendly, supportive working environment
  • Hands-on experience developing and implementing the latest digital marketing approaches
  • Work with well-known brands in the social good and charity sector
  • Training in all aspects of digital marketing
  • Do nice work for nice clients with a nice team (nice!)
  • Modern working environment (our stack includes Gmail, Google Drive, Slack, Asana)
  • Remote working (you can work in your PJs if you want to, as long as the work gets done)
  • Client Servicing: excellent account management and client handling skills
  • Project Management: team player, excellent time management, organisation and adaptability skills
  • Social Media: an understanding of best practice content creation, community management, scheduling, analysis and reporting
  • Communications and Campaigning: experience working as part of integrated communications and campaigns designed to drive change and awareness
  • Day-to day-client servicing
  • Coordinating daily and weekly tasks to ensure timelines are met
  • Maximising digital opportunities to meet client objectives
  • Regular reporting and channel performance analysis
  • Budget management and invoice approval
  • Consultancy and client coaching, building a thorough understanding of the client's business and individual needs to meet their goals, and consulting on how digital can help meet them
  • Setting digital marketing and communications strategies for key clients
  • Running digital audits to assess client performance on digital channels
  • Pulling together reports to track campaign progress
  • Daily check ins and oversight of client social feeds
  • Supporting in identification and escalation of opportunities, issues, trends
  • Overseeing content creation, calendaring, scheduling and implementation
  • Commissioning design and video
  • Daily contact with clients around other reactive opportunities
  • Analysing and reporting performance of clients’ social media accounts
  • Supporting clients’ wider communications moments – press, events, launches etc
  • Sharing best practice learnings with the Empower team
  • Helping to organically grow the agency, with the opportunity to get involved in business development and Empower's own marketing
  • At least 4 years’ experience, in a digital marketing or communications role (desirable)
  • Experience working within an agency environment
  • Experience in the working in one or more of the following sectors: not-for-profit, policy, campaigning, climate change / sustainability
  • Excellent written and verbal English
  • Extremely well-organised and practical
  • Amazing at email communication and inbox management
  • Comfortable working closely with clients using tools like Slack and WhatsApp
  • Excellent copywriting skills, especially writing for digital experiences
  • Experience running social media campaigns and community management for clients
  • Knowledge of the latest software developments and trends in digital and their impact on the work we do
  • Comfortable working independently on tasks
  • No degree needed – we’re more interested in your ideas and experience

  1. https://empower.agency/
  2. https://empower.agency/team/